Job Summary

Under general supervision, the Scheduler supports the continuity of daily operations by coordinating exam schedules in accordance with departmental guidelines. This role serves as a central point of contact for patient registration, insurance verification and pre-certification, and appointment scheduling. The Scheduler also assists in maintaining patient databases, tracking statistics, and supporting operational performance indicators.

Key Responsibilities

• Coordinate and maintain exam schedules to ensure smooth daily operations aligned with departmental standards.

• Serve as a primary point of contact for patient registration, insurance verification/pre-certification, and scheduling services.

• Answer and route incoming calls, schedule appointments, and obtain necessary authorizations from managed care providers for outpatient services.

• Collaborate with the managed care office to interpret and apply contractual guidelines related to patient care.

• Perform outpatient registration duties, including collecting and verifying patient demographic, insurance, and financial information.

• Communicate preparation instructions to patients and assist department managers in prioritizing and triaging exam requests, including urgent cases.

• Optimize appointment scheduling by filling cancellations and vacant time slots.

• Follow up with patients regarding missed appointments and confirm upcoming schedules.

• Ensure compliance with HIPAA and all applicable federal, state, local, and institutional confidentiality regulations.

• Maintain accurate records, databases, and operational statistics.

• Perform additional duties as assigned.

Qualifications

• High School Diploma or equivalent required

• Medical Terminology Certification preferred or required

• Minimum of two (2) years of experience in an office or healthcare environment

• Proficiency in typing (minimum 35 WPM) or data entry (approximately 4,500 keystrokes per hour)

• Ability to perform general administrative tasks such as filing, copying, and operating office equipment

• Working knowledge of scheduling systems, insurance verification, and third-party billing/collection procedures

• Familiarity with hospital billing and collection processes preferred

• Prior healthcare experience strongly preferred