Benefits:

Competitive salary

Flexible schedule

401(k)

Company parties

Dental insurance

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k) matching

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

FirstLight® Home Care Colorado Springs is seeking a reliable, detail-oriented Scheduler to join our compassionate and fast-paced administrative team. The Scheduler plays a critical role in coordinating caregiver schedules, matching clients with the right team members, and ensuring smooth daily operations. This is a key position requiring strong organizational and customer service skills.

Scheduler responsibilities include:

Essential job duties for this position include the following items. Other duties may be performed as assigned or required

Understand and adhere to established FirstLight Home Care policies and procedures

Schedule client appointments/visits according to Service Plan/Care Plans and staff availability

Maintain proper staffing levels to ensure proper coverage for all clients

Enter scheduling data, create and release weekly schedules for all assigned caregivers

Maintain call-in, retention, and staff and client statistic reports

Contact care providers and clients regarding day-to-day changes

Discern client services required as outlined in agreements, urgent requests, and care plans

Enter staff and client information into a database

Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)

Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.

Take calls after hours & weekends to handle emergencies and scheduling issues (1 night/week & 1 weekend every 4-5 weeks - on-call bonus offered)

Be willing to train as a caregiver & cover occasional shifts in emergency situations (all administrative staff are trained caregivers)

Stay current with changing technology, including software programs

Adhere to all HIPAA regulations

The ideal candidate will have:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

High school diploma or general education degree (GED), some college preferred but not required

Two (2) or more years’ related experience and/or training; or equivalent combination of education and experience.

Proficiency with Microsoft Suite and/or Google Suite required

Experience with scheduling software preferred but not required

Possess and maintain a valid driver’s license and maintain valid auto insurance

Ability to effectively communicate through written and verbal language

Ability to pass a criminal background check

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.