Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Summary

The Scheduling Administrative Assistant performs all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing and creating reports. The Scheduling Administrative Assistant plays a crucial role in our franchise, ensuring seamless communication between our Production crew, management and scheduling. This position involves performing various administrative tasks related to job management and scheduling. Additionally, the Scheduling Administrative Assistant is responsible for maintaining a high level of professionalism and tact and also assisting with general office duties.

Primary Responsibilities

· Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

· Anwer phones and provide customer service: Respond to customers in a courteous and professional manner at all times.

· Answer questions utilizing the intake forms, provide information and as required, direct calls to the appropriate person for assistance and track all calls.

· Manage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COI’s and franchise team members.

· Greet guests and manage visitor sign in sheet.

· Manage incoming deliveries from Fedex and UPS, etc and delivery of packages to the appropriate people.

· Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees.

· Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion

· Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team

· Review and maintain the scheduling software so that appropriate teams are routed accordingly

· Perform detailed and accurate data entry

· Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

· Maintaining copies on hand: New hire folders, applications, background check forms, etc.

· Collaborate and assist with other departments, as needed

· Perform other job-related duties as assigned.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working between 8:00 a.m. and 5:00 p.m., Monday–Friday..

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.