Job Description

Location: Centennial, CO
Job Title: Scheduling Coordinator
Job Type: Full-Time, Non-Exempt
Hours: Monday-Friday, hybrid office hours, average of 40 hours per week
Hourly Range: $24 -$25

Position Overview:

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO.

Job Duties:

• Inbound and Outbound calls, approximately 75% of the day
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Company Perks:

• Excellent benefits package including Medical, Dental, & Vision Insurance
• Flex Spending Accounts
• 401k/ROTH IRA with employer match
• Company Sponsored Group Life Insurance, AD&D and Long-Term Disability
• Professional Development Reimbursement
• Accrued Paid Time Off, up to 120 hours in the first year
• 7 Company Paid Holidays + 2 Floating Holidays of your choice
• Employee Assistance Program (EAP) and Annual Calm.com subscription
• Work/Life Balance
• Opportunities for professional development and specialized training
• Mentorship programs
• DEI=B Focus Groups

Key Words: customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler

Qualifications

Required Qualifications:

• High School Diploma or GED
• Excellent telephone and speaking skills
• Minimum of one year of customer service experience
• Ability to manage multiple electronic documentation and scheduling applications
• Superior, professional communication and customer service skills
• Proficiency with Microsoft Office products including Microsoft Outlook
• Strong attention to detail and problem-solving skills
• High ability to collaborate with coworkers both written and verbal

Preferred Qualifications:

• 2 or more years of experience in an administrative or customer service position
• Working knowledge of medical terminology
• Associate degree or higher

Additional Information

All your information will be kept confidential according to EEO guidelines.