Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Dental insurance

Employee discounts

Opportunity for advancement

Vision insurance

Scheduling Coordinator & Project Success Specialist

Location: Wixom, MI (on-site) Type: Full-Time

About Us

Flagpoles Etc. is an industry-leading flagpole manufacturing, service, and sales provider that believes in doing the right thing every time. Since 1991, we’ve proudly represented American values with craftsmanship, service, and integrity.

About the Role

We’re seeking a Scheduling Coordinator & Project Success Specialist to be the central hub that keeps our projects moving forward. This role isn’t just about filling out calendars — it’s about owning the flow of projects from start to finish. You’ll make sure materials are ready before jobs launch, keep crews and customers updated, track project progress, and close out projects by ensuring every detail is documented.

What You’ll Do

Build, manage, and adjust schedules for installations, service calls, and deliveries

Verify that all materials and equipment are ready before projects are deployed

Communicate proactively with crews, vendors, and customers about updates and changes

Track projects from start to finish, ensuring milestones are met and details are captured in our system

Close out completed projects by entering final notes, paperwork, and compliance requirements

Deliver top-notch customer service by keeping clients informed and supported

Identify process gaps and recommend improvements for efficiency and customer experience

What We’re Looking For

High attention to detail — nothing slips past you

A natural problem solver who anticipates issues and adjusts before they become problems

A self-starter who can own projects and follow through without constant supervision

Strong communication skills — professional, compassionate, and clear

The ability to thrive in a fast-paced, high-volume environment

Integrity and accountability in every task

Requirements

Customer service or project coordination experience

Proficiency in ERP systems (Acumatica preferred)

Proficiency in Outlook, Excel, and Microsoft Office

Strong typing and documentation skills (typing test required)

Experience with scheduling, logistics, or project tracking is highly preferred

Why Join Us?

Be the key player ensuring project success in a growing, patriotic company

Work closely with multiple teams (sales, warehouse, field crews, vendors)

Competitive pay based on experience

Opportunity to grow into operations or project management roles

Important: To be considered, you must send your resume and cover letter to: cheryl@flagpolesetc.com