Benefits/Perks

Full-time hours (32 to 40+ hours)

Competitive hourly pay

Continuing education programs

Making a difference in the lives of those dealing with medical illnesses and age-related complications

Career Advancement

Training and ongoing professional development

supportive and collaborative team environment

Company Overview

Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Scheduling Coordinators. Qualicare location offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families.

Job Summary The scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Administrator and/or Care Coordinator.

Responsibilities

Effectively meets the needs of each client by scheduling the client with caregiving services

Monitors referral trends and anticipates increases/decreases

Responds to client/employee inquiries immediately

Ensures all relevant information is received either in written/verbal/electronic format

Assists with tracking and validating client-related documentation

Assesses client satisfaction

Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately

Serve as the on-call contact for caregivers and clients during assigned times

Maintain compliance with Qualicare brand standards and policies

Provides administrative support to the office team as needed.

Qualifications

1-2 years of caregiving experience (required)

Knowledgeable in all Windows applications

Experience with scheduling software is an added benefit

Strong customer service skills

High attention to detail

Strong problem-solving, organizational and multitasking skills

Ability to remain calm and professional under pressure

Flexibility to work on-call hours (including evenings and weekends)

Must have a working phone and computer with reliable internet access