Position Title: Scheduling Manager

Company: L.W. Morgridge Septic LLC (DBA L.W. Morgridge & Son)

Location: Eliot, ME

Position Overview

The Scheduling Manager is responsible for coordinating and optimizing daily field operations, including septic pumping, service work, and water deliveries. This role ensures efficient routing, clear communication with customers and field technicians, and maximizes productivity across the fleet.

Key Responsibilities

Build and manage daily and weekly schedules for septic pumping, service, and water delivery routes

Dispatch technicians and drivers efficiently based on geography, urgency, and crew capabilities

Serve as the primary point of contact for customers regarding scheduling, updates, and service windows

Adjust schedules in real time to account for emergencies, delays, weather, and equipment issues

Coordinate with field staff to ensure jobs are completed on time and to standard

Optimize routing to reduce drive time, fuel usage, and downtime

Track and manage incoming service requests via phone, email, and software systems

Maintain accurate job records, customer details, and service history

Work closely with ownership/management to improve operational efficiency

Qualifications

Prior experience in scheduling, dispatching, or operations coordination (service industry preferred)

Strong organizational and multitasking skills in a fast-paced environment

Excellent communication and customer service skills

Ability to think critically and problem-solve in real time

Familiarity with routing/logistics software (we utilize a system called ServiceCore)

Knowledge of septic, construction, or field service operations is a strong plus

Compensation & Benefits

Competitive hourly or salary compensation (based on experience)

Performance-based bonus opportunities

401(k) retirement plan with company match

Paid time off and holidays (for full-time employees)

Opportunity to grow with a rapidly expanding company

Work Schedule

Full-time or part-time, primarily Monday–Friday (we can be flexible for the right candidate)

Normal operating hours are 7:30AM to 4:00PM

Occasional extended hours during peak season (May–October)

Why This Role Matters

This is a critical position within the company—directly impacting daily revenue, customer satisfaction, and team efficiency. A strong Scheduling Manager keeps operations running smoothly and crews productive.