The Georgia Department of Human Services (DHS), Office of Information Technology is seeking qualified candidates for the position of INTEGRATED ELIGIBILITY SYSTEM (IES) HELPDESK ANALYST-CUSTOMER APPLICATION SUPPORT.
The Contractor IES HELP DESK ANALYST-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. The successful candidate will provide support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance.
QUALIFICATIONS
Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
PREFERRED QUALIFICATIONS
Required Skills Required Experience
Possess the ability to effectively communicate through verbal/written communications to the medical, nursing, and pharmacy staff. Must be able to handle multiple priorities (such as purchasing, data entry, etc.) in an effective manner identifying and understanding issues, problems, and potential for workflow improvement. Possess the ability to manage time to meet project deadlines, follow detailed direction, basic computer skills, and ability to prioritize is required.