TITLE: Business Analyst
JOB PURPOSE:
The Business Analyst will work with the ServiceNow project team to onboard various service teams into the ServiceNow Platform at the Georgia Institute of Technology (Georgia Tech). The Business Analyst will be responsible for capturing “as-is” and “to-be” processes from the service teams, assisting in converting business process requirements into agile user stories to be consumed by the ServiceNow developers, and ensuring processes are consistent with the Service Management concepts of “INCIDENT MANAGEMENT,” “REQUEST MANAGEMENT” and “KNOWLEDGE MANAGEMENT.”
IMPACT & INFLUENCE:
This position will interact on a consistent basis with: service owners, service team members, project team members, ServiceNow Developers, and the ServiceNow platform team. This position typically will advise and counsel: project management, platform management, service management. This position will supervise: N/A (may provide work guidance).
KEY RESPONSIBILITIES:
Duties may include but are not limited to:
QUALIFICATIONS
Years of experience: 5+ years of experience analyzing complex business processes.
Certifications or licenses preferred: ITIL Foundations strongly preferred
Specialized skills: Experience with ServiceNow deployments is highly valuable, and strongly preferred for this position. Experience working with an Agile development team is required. Must have excellent organizational and time management skills; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; exceptional verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.
Required Skills Required Experience