Start Date
01/14/2019
End Date
06/30/2019
LOCATION: Overland Park KS 66251
Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems. Responsible for following the current troubleshooting process for customers (internal and external) reported issues or acting as second level issue resolution. Acts as a liaison between other telephone companies and our customers. Coordinates order install activities via order platform systems. Candidates must possess a High School diploma or equivalent. 2+ years related work experience required.
Potential to hire
US Citizen ONLY
Must have excellent conversational skills in both Spanish and English
Location: Overland Park, KS. No remote or relocation local candidates
Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays.
Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
Must have excellent conversational skills in both Spanish and English Experience navigating multiple computer screens and programs while interacting with customers on the phone.
High School diploma or equivalent
One year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment
Required Skills Required Experience