The position of Community Guide resides within the information centers and is responsible for providing prospective, new and current residents the exact information they need to be able to call Lakewood Ranch Home. This requires listening to and truly engaging with the customer to understand their needs, preferences and aspirations, leveraging marketing tools to customize information, and fostering relationships in a manner that leads to desired results.
Community Guides are expected to be warm, gracious and welcoming in each interaction. Communication is continued with the consumer, with the objective of providing customized community updates, information and resources that directly align with the consumer's interests.
Interact with those who visit or reach out to the Information Centers; primary focus on web, chat and phone inquiries
Engage visitors to other Lakewood Ranch locations to encourage them to visit the Information Centers
Provide information and guidance that helps a prospect decide to make Lakewood Ranch their community.
Build relationships with consumers so they see us as a relevant, unbiased resource throughout the buying process
Please note that this position include weekend days. Information center is open Monday thru Saturday 9:30 to 5:30 PM and Sundays 11:30 to 5 PM