Scientific Laboratory Equipment Specialist – Testing & Customer Support
Location: Minneapolis–St. Paul Metro Area (Onsite)
Travel: ~30% within North America, occasional travel to Germany
Employment Type: Full-Time | Exempt (Salaried)
An established German engineering and manufacturing company is expanding its U.S. team to support growing demand for specialized scientific laboratory equipment and testing systems.
The company develops advanced systems used in aerosol research, particle measurement, airflow analysis, and air filtration testing. Customers include organizations in HVAC, cleanroom technology, pharmaceutical and biotech laboratories, medical device manufacturing, environmental testing, and research institutions.
Qualified candidates selected for next-step discussions will receive full details about the organization.
This is a hands-on, customer-facing role within a lean and growing U.S. organization where team members take ownership and contribute across multiple areas.
As a Scientific Laboratory Equipment Specialist, you will work directly with customers to understand their testing requirements and recommend suitable laboratory systems and configurations. You will support customers in using, troubleshooting, and understanding specialized equipment used in aerosol science, particle measurement (including particle sizing), airflow and filtration testing, and filter efficiency evaluation.
This role focuses on physical laboratory equipment and measurement systems (including airflow control, sensors, particle measurement, and pressure/efficiency testing).
Typical systems involve test setups, instrumentation, and measurement systems used in laboratory and industrial environments.
You will collaborate closely with engineering and operations teams in Germany and support coordination from initial customer inquiry through system delivery and ongoing use.
This role is ideal for someone who enjoys combining hands-on work with equipment and direct interaction with customers in a technical environment.
Review customer requirements and recommend appropriate laboratory testing systems
Support system configuration and technical discussions related to equipment, instrumentation, and measurement processes
Assist customers in understanding system capabilities and interpreting measurement data (e.g., airflow behavior, particle distribution, pressure drop, and filter efficiency)
Support test setups, basic calibration activities, and measurement validation tasks
Troubleshoot equipment-related issues and coordinate more complex topics with engineering teams in Germany
Serve as a primary point of contact for customers across technical and general inquiries
Maintain and develop long-term customer relationships
Support quotation preparation and customer communication
Participate in industry conferences and technical trade shows
Contribute to customer engagement and market development activities
Support order workflow from inquiry through delivery
Coordinate internally to ensure timely processing and quality standards
Maintain CRM documentation and internal reporting
Assist with general coordination tasks in a small team environment
Experience in equipment support, laboratory environments, instrumentation, validation or test engineering, or other customer-facing technical roles
Bachelor's degree in Engineering, Science, or a related technical field (or equivalent practical experience)
Ability to understand technical documentation, test setups, and measurement processes
Hands-on mindset with interest in working with physical systems, sensors, and laboratory equipment
Structured and self-organized working style suited for a small team environment
Strong communication skills and customer orientation
Proficiency with standard office and CRM systems
Experience in one or more of the following areas is helpful:
Laboratory instrumentation or scientific equipment
Filtration technology, HVAC testing, or cleanroom environments
Aerosol science, particle measurement, or particle sizing
Validation, quality testing, or R&D testing environments
Environmental or industrial testing systems
International collaboration with engineering teams
German language skills
Base salary approximately $70,000 – $80,000, depending on experience
Performance-based incentive component aligned with business development and company performance
401(k) plan with company contribution
Health benefit support program
25 days PTO, increasing with tenure
Business travel reimbursement
Comprehensive onboarding including technical training at the company's headquarters in Germany