Job Description

Scout & Cellar is a vibrant, fast-growing, environmentally-conscious social selling company. Together, we’re on a journey to make the world’s most delicious Clean-Crafted Wine™ and deliver it right to your doorstep. Our business model provides social entrepreneurs the chance to own and develop their own wine business.

We work with passion and purpose, living in authenticity and spreading the Clean-Crafted™ Movement everywhere we go. We're dedicated to supporting small farms and winemakers who are growing grapes and making wine as nature intended - without any yucky stuff added in. We're sharing a better wine experience with everyone we know and changing the definition of what it means to do better. For our bodies. For our loved ones. For our planet.

A Scout & Cellar Customer Service Specialist is the first point of contact to deliver timely, accurate and professional customer service to all Scout & Cellar Customers and Consultants. This position requires an empathetic, action-oriented, flexible problem-solver who will assist customers and Consultants in expediting orders, correcting post-sale changes, first level technical support and financial questions based on our compensation plan. You will communicate with customers and Consultants primarily via phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast-paced environment.

HERE IS WHAT YOU WILL DO:

• Handle customer and Consultant questions, concerns, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email.
• Follow up and provide thorough, closed loop service on issues that cannot be addressed in a single call.
• Handle escalated calls, chat queries and complaints including issues relating to policies, compliance, commission and returns. Escalate issues for non-resolved issues.
• Appropriately document all cases, transactions and pertinent interactions.
• Adhere to structured workday schedule to provide maximum incoming call coverage.
• Participate in team meetings and required training.
• Perform other duties as assigned by management.

HERE IS WHAT YOU MUST BRING TO THE TABLE:

• 1 – 2 years customer service experience in fast paced, dynamic environment
• Direct selling experience a plus
• Good IT Skills with Word, CRM, Email and other cloud-based software platforms
• Good communication skills (written and verbal) and good comprehension skills- ability to clearly understand issues and offer appropriate solution in clear and concise language
• Empathetic and passionate about helping others and creating an experience every time that leaves the customer or Consultant feeling great about Scout & Cellar
• Excellent customer service skills and ability to empathize with and prioritize customer needs
• Personable, high energy and a team player
• Able to cope with a fast paced, ever changing environment and to maintain composure in highly escalated situations.
• Excited to be part of a start up and be all hands-on deck

We know how important it is to take time to be together, gathering around the table to open a bottle of wine (or two) and enjoy our collaborative, community-minded culture. Because we’re a rapidly growing start-up team with a serious track record and an awesome team atmosphere, you’ll have a genuine opportunity to make a difference and learn and grow through real ownership and responsibility.

The real reason we're all here? We're doing good work, dedicated to doing our small part to leave this planet in better shape than we found it in. But we also like perks.

HERE’S WHAT YOU’LL GET:

• Open, collaborative, community-minded culture
• Competitive pay and a performance-based bonus plan
• Flexible hours and ability to work remote as needed
• Comprehensive health plans, including available dental, vision, HSA
• Life insurance
• 401k with matching
• Generous discount on Clean-Crafted Wine™ and merch
• Unlimited coffee and snacks
• Also…There’s a dog in the office. Her name is Pip and we love her a whole lot.

Scout & Cellar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. United States work authorization is required. This position is located in our Farmers Branch, Texas headquarters

Company Description

Scout & Cellar is on a journey to discover the world’s most delicious clean-crafted wine and deliver it right to your doorstep. We’re a vibrant, fast-growing social selling company, and our business model provides social entrepreneurs the chance to own and develop their own wine business. Scout & Cellar is led by a passionate and driven group of people from diverse professional backgrounds, and we love what we do! We’re energetic, team-centric, authentic, and fun. We embrace the solutions-oriented mindset, view challenges as opportunities, and strive to improve our consultant and customer experience every day. This results in a fast-paced and exciting work environment where opportunities abound for creativity, innovation, and personal and professional growth.