Job Description

WHO WE ARE

Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.

Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit www.seagullscientific.com.

This position is based in Bellevue, Washington. 

WHO YOU ARE

You are an experienced Order Administrator, with bilingual Spanish or Japanese fluency, who desires to join our dynamic Americas Sales Team. You are committed to providing a vital link between our product and services and the businesses that need them. Dedicated to retaining and growing our sales channel, you want to contribute to the profitable growth and development of our highly successful and innovative software company. 

YOU LIVE IN THE BELLEVUE/SEATTLE WA AREA AND ARE CURRENTLY AUTHORIZED TO WORK IN THE US WITHOUT VISA SPONSORSHIP.

WHAT YOU WILL DO

ORDER ENTRY & RETURNS:

• Convert purchase order transactions from a large partner community to Sales Orders within our CRM system daily and in a timely and accurate manner.
• Work with the Shipping Department to handle special requests.
• Communicate with the Accounting Department regarding orders from delinquent accounts.

CUSTOMER SERVICE:

• Assist customers (via phone and email) with order and product-related questions regarding part numbers, pricing, order confirmation, price discrepancies, product availability, returns, etc.
• Redirect calls/forward customers to other departments.

COMPLAINT RESOLUTION:

• Take ownership and solve escalated telephone and written customer issues.
• Identify, prioritize and address problems.

DATABASE MANAGEMENT:

• Maintain data integrity within our CRM database by updating existing customer accounts and entering new account information.
• Follow GDPR and company guidelines when maintaining all customer data.

CROSS-DEPARTMENTAL COLLABORATION:

• Work in close collaboration with cross-functional teams to find the best solution for each customer (Marketing, Tech Support, Accounting, Shipping).

Other sales tasks as requested.

WHAT WE REQUIRE

• Minimum 1 year of relevant customer service and order administration.

• Prior experience maintaining a CRM and proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

• EXCELLENT COMMUNICATION SKILLS (WRITTEN AND ORAL) IN ENGLISH, AND BILINGUAL IN SPANISH OR JAPANESE.

• Accuracy and careful attention to detail.

• Excellent organizational skills, with the ability to prioritize and multi-task.

• Passionate about software and high-tech products.

• Positive, team-oriented attitude.

• Strong customer service focus and interpersonal skills.

• Ability to work in a high-energy, results-driven environment.

• Self-managed, with the ability to take initiative and work with minimum supervision.

• Going the extra mile to deliver excellent performance.

• Ownership/accountability for promised deliverables, with the ability to provide clarity/direction to others on their deliverables.

• Ability to proactively identify solutions or work to develop new approaches to meet changing needs, and then embrace new processes and ways of working.

• Willingness to learn, grow and expand knowledge and responsibility to support a growing business and sales model.

• Self-motivated, achieving goals through teamwork and continuous learning.

• Dedication to continuous performance improvement.

TERMS OF EMPLOYMENT

• This is a full-time position with benefits.
• At this time, we are only considering local candidates, as this role is not eligible for relocation.
• You must be currently authorized to work in United States without visa sponsorship.

BENEFITS

• Excellent medical, dental, and vision plan
• 401K with 100% employer matching up to 3.0% with a 3-year vesting period
• Competitive PTO Package
• Paid company holidays
• Competitive salary
• On-site fitness center and deli
• Free parking or transportation subsidy (ORCA)
• Tuition-reimbursement benefits
• Company-paid life insurance, short term and long-term disability benefits
• Access to green space and Bellevue Open Space Trail System
• Fun staff and team-building activities—anniversary party, lunches and seasonal events

OUR CULTURE

We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.

DIVERSITY AND INCLUSION

Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

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