Job Description

PLEASE DO NOT APPLY TO THIS POSTING IF YOU DO NOT MEET THE REQUIREMENTS LISTED

JOB SUMMARY:

LOCATION:

Offering is for Xcelerate Physical Therapy, Inc

3180 Willow Ln. Thousand Oaks/Westlake Village

FULL-TIME POSITION. Your hours will ramp up to a full time schedule based on experience and ability to work independently.

We may consider PART-TIME applicants if we determine that a "job sharing" position is realistic.

XCELERATE PHYSICAL THERAPY is an established physical therapy company with multiple locations throughout Southern California. We are seeking a dynamic, positive, and outgoing front office administrator/receptionist to add to the great team in our newly remodeled THOUSAND OAKS/WESTLAKE VILLIAGE clinic. This candidate is someone who excels in a service oriented environment and who is comfortable interacting and communicating with both patients and professional health care providers (i,e. Doctors of Physical Therapy, etc). Additionally, We are seeking candidates who are efficient and able to proficiently to administer the duties of a medical front office including but not limited to duties described below.

Our front office position is the first and primary contact most patients will have with our office. As such, it is integral to the patient perception and experience. Therefore, applicants must be friendly, out-going, have good people skills and understand the customer/patient mindset. We are a busy, out patient orthopedic office with two to three therapists in the office at one time. Multi-tasking is a skill that is essential to success in this position in order to perform the detailed daily tasks required. Applicants must be very detail oriented with good computer skills.

Notwithstanding the above, we believe in providing employees with ongoing training and teaching while on the job. If you are interested in working with our team, you will experience the difference of a PT owned Physical Therapy practice whose main goal is quality above quantity.

RESPONSIBILITIES AND DUTIES

This position involves independent front office management including (but not limited to) answering phones, greeting patients, scheduling appointments, generating new patient paperwork, checking and understanding insurance benefits, treatment authorizations, electronic medical record data entry, collecting patient financial responsibilities, and posting payments.

QUALIFICATIONS AND RESPONSIBILITIES:

• Availability to work must include a call time of 8 or 9 am to 5 or 6 pm Monday through Friday (Negotiable).
• Previous experience working in a Physical Therapy, Doctor, or Chiropractic office with EMR (Required).
• Must be punctual and dependable.
• Must be able to cohesively work under the supervision of our Billing and front office Managers.
• Must have the ability to handle multiple tasks simultaneously.
• Must have excellent written and verbal communication skills (i.e phone and computer).
• Must possess strong organizational skills.
• Must be caring and compassionate with patients concerns and needs.
• Must possess a positive attitude and cheerful disposition with patients.
• Must be comfortable in the collect patient financial responsibilities (i.e co-pays, co-insurance, and deductibles).
• Familiarity with ICD-10 codes and orthopedic diagnoses preferred
• Knowledge of Medicare cap and visit limitations preferred.
• Must be able to develop patient/ team trust through active communication at the same time you can fulfill work loads.
• Must be able to create and maintain excel documents.
• Must be able to adhere to a professional dress code.
• Must be successful in the management of scheduling patient appointments for Physical Therapists, and independent contractors (when necessary).
• Must possess desire to quickly understand and absorb new information and problem solve.
• Must be flexible to accepting constructive criticism in order to assist in your successful job performance.
• Must be a "Team Player".

Company Description

Our new facility, currently under construction in Westlake Village, California, will open in February 2021. It will focus on combining our expertise in sports science, performance, and physical therapy using technology based care and sports by combining state of the art equipment including a full 3D motion capture movement lab and 3D gait, running, and biophysiology science lab.