Job Description

  JOB SUMMARY

• The UCC Engineer is primarily responsible for the planning, design, and deployment of Unified Communications systems. This role will be responsible for implementing and integrating on premise or cloud based UC&C solutions and Video Conferencing technolofy, large scale, on a customer’s premise or remotely, within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
• The UCC Engineering team provides other forms of consultancy to include customized administrator and user training, adoption services, as well as system and need analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performance of project based work
  • Design and support appropriate solutions based on existing environment, create detailed design documents, evaluate and test new and evolving technologies and performance
  • Collaborate with Project Managers throughout the implementation process
  • Creation and maintenance of project and technical documentation and customer deliverables
  • Deployment, Integration & Testing of UC&C infrastructure within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
  • Work closely with internal and external stakeholders including vendors on products and implementations as needed
  • Participate in key projects of client to provide recommendations and guidance for system migrations
  • Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures
  • Development & Documentation of Customer Network Connectivity Design
  • Development & Documentation of Services Deployment Model (Hosted/Managed)
• Consulting
  • Coordination of project tasks, and changes
  • Research and plan an optimal upgrade or change strategies
  • Research and answer product specific technical questions within the candidate’s career discipline with a preference to video conferencing technology
  • Research and detail the applicability of new technologies based upon customers business goals
• Other duties
  • Develop internal training materials on system delivery and other basic tasks
  • Work with Sales Engineers to ensure proper solutions are deployed based on corporate standards
  • Assist with providing custom labor estimation and statements of work questions within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
  • Provide Functional leadership of UC&C Engineers and project managers within large enterprise projects
• Personal and professional growth
  • Gain/maintain technical knowledge within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
  • Gain/Maintain Strong Managed Services Product Knowledge
  • Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
  • Build and maintain relationships with global partners, virtual teams and third parties on deployment or support issues

SKILLS AND ABILITIES

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV network and connection issues
• Ability to use Microsoft Office software to produce documents and perform analysis work
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints

EDUCATION AND/OR EXPERIENCE

• Required
  • 5+ years of experience deploying or installing UCC infrastructure products within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
  • Midcareer level certifications within the candidate’s primary career discipline (Cisco, Microsoft, Polycom, etc) Examples include:
    • Cisco CCNP
    • Microsoft MCSE
  • Junior level certification in networking technologies (Network+, Cisco CCNA, or similar)
  • Junior level certification in a virtualization technology (VMWare VCA, Cisco CCNA Cloud, or similar)
  • Junior level certifications within the candidate’s alternate career discipline (Cisco, Microsoft, Polycom, etc) Examples include:
    • Cisco CCNA
    • Microsoft MCSA
    • Polycom PCVE
  • Minimum High school diploma or equivalent
  • General IT knowledge such as basic networking, operating system knowledge
• Desirable

  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or related field

  • Experience with Linux

  • Experience with or certifications in virtualization technologies

  • Desired Microsoft experience around assessment, design, deployment, configuration, troubleshooting and migration of the following products and services:

    • Microsoft Teams, Skype for Business, Zoom, Etc.
    • Video Conferencing hadware
    • Office 365 (Exchange, SharePoint, Teams and Skype for Business)
    • Azure Active Directory and on-premises Active Directory including hybrid deployments
    • Azure AD Identity
    • Microsoft Endpoint Manager 
    • Microsoft Service connectivity, network optimization and DNS

Company Description

Search Partners is a boutique sales and marketing recruiting firm with offices in Orange County and Palo Alto, CA. We work with growing start ups in tech and are truly passionate about the individuals we work with.