Job Description

POSITION:          Collections Supervisor

LOCATION:        Paso Robles, CA 

RELOCATION:  Yes

POSITION SUMMARY

The company is hiring a COLLECTIONS SUPERVISOR located at their Paso Robles HQ location. The Collections Supervisor will coordinate and oversee the collections activates for corporate clients by supervising a team of employees; overseeing workflows and administration of collection processes and other activities to ensure compliance with company's best practice standards.

DUTIE AND RESPONSIBILITIES

• Oversee the daily workflow of billing and collections team and activities. This includes but is not limited to assigning work, providing instructions to team members, prioritizing, coordinating with other vendors and teams as applicable.
• You will strike a balance between maintaining trustful relationships and ensuring timely payments
• This role should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently
• Review new contracts for criteria that apply to billing and payment. Ensure that the criteria is acceptable or advise of changes to propose to customer. Ensure that all parties required to perform deliverables necessary to fulfill payment criteria are aware of the needed tasks
• Monitor all new contracts for completed milestones, complete billing for each when appropriate, and track all billing, payment, and retention for each contract. Ensure that all necessary documents are submitted with each billing (i.e. lien waivers)
• Monitor Accounts Receivable for past due to invoices and makes attempts to collect. If determined to be uncollectible, submit the necessary paperwork to 3rd party collection agency for assistance.
• Investigate historical data for each debt or bill
• Ensure collections are processed properly for submission to payers, ensuring all acknowledgements, edits and payer reports are received and processed timely, monitoring performance and ensuring quality assurance standards and benchmarks are met.
• Examines data entry and collections processes to ensure accuracy and conformance to company policy and procedures.
• Assists in identifying areas for improvement, recommending solutions to management and developing policies and procedures applicable to the billing and collections area.
• Completes and analyzes reports and audits (related to clients and team stats) to ensure that client information is current, accurate and in compliance with Standard Operating Procedures and Best Practices; identifies and assists in addressing errors and trends with outsource vendors, team members and clients; and reports denial trends, errors, and other pertinent information to management in a timely manner.
• Responsible for daily supervision of employees including hiring, managing work schedules, counseling, coaching, training and developing team members.
• Prepares and delivers performance evaluations for team members.
• Provides regular feedback to team members regarding performance as needed to assure a high performing team.
• Ensure adherence of Federal, State and Local laws.
• Ensure adherence of company policies and procedures.
• Interact with clients as required
• Maintains effective working relationships with internal and external clients.
• Responds to client's questions and concerns in a thorough and timely manner.
• Interacts with client staff-level contacts on a regular basis.
• Makes improvements in processes, systems, or products to enhance business unit performance and provides direct input into hiring, firing, promotion, performance, and rewards decisions for direct reports.
• Develop and review KPI performance
• All other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• 4+ years of experience in Billing & Collections, with prior experience in a supervisory role or related experience
• Bachelor’s degree in Accounting, Finance, Management, or related field / or work equivalent
• Knowledge of Salesforce, NetSuite, and expense reporting/paperless AP software programs (preferred, not necessary / will train)
• Proficient Microsoft Office (Outlook, Word, and Excel)
• Advanced Excel VLookup and pivot tables experience
• Strong planning and problem-solving skills
• Ability to analyze information and processes
• Motivation to develop and maintain internal and external relationships
• Commitment to ethical behavior with a willingness to adhere to all company policies and current financial legislation
• Solid time management and organizational skills
• Knowledge of basic accounting principles
• Must be able to multi-task, have a positive attitude, and a great work ethic
• Ability to work independently and prioritize tasks
• Have excellent work habits, including a willingness to work the time necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
• Must have the ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have strong communication and organizational skills and the ability to interact and work with others Must be able to work under time constraints

COMPENSATION & BENEFITS 

The company offers a family-friendly and innovative culture with work/life balance, opportunities for growth, competitive compensation/bonus structure, and a comprehensive benefits package.

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