Job Description
We are a well-established e-commerce company that provides Information Retrieval and Data Services to customers across the US and Canada. If you're great on the phone, organized, detail-oriented, know your way around a PC and cloud-based apps, and would enjoy working for a casual, work/life balanced e-commerce company, we want to talk to you.
We have an opportunity for Part-Time work in our Carlsbad office (12-20 hours per week). We are flexible and willing to work with the right candidate on an office schedule that makes sense for both parties. Start between 8:00 am and 10:00 am and finish between 12:00 pm and 2:00 pm. This position is a great fit for a college student or stay-at-home mom that is looking to work for a few hours during the week.
You will be responsible for interacting with our customers and vendors on a daily basis. Typical interactions include verifying new accounts, processing orders and checking order information, answering questions about the services we offer, following up on pending orders, checking on the status of vendor orders, etc. We communicate with our customers and vendors via inbound and outbound phone calls, e-mail and chat.
Our company offers a variety of different services. Being able to learn in a fast-paced environment and being able to multi-task are both a must. This is an entry-level position, on the job training is provided for all of the duties that are required.
PROGRAMS WE USE (WINDOWS PC ENVIRONMENT):
MS Word/Google Docs/Zoho Docs
Chrome Browser
Excel/Google Sheets/Zoho Sheets
Facebook and Facebook Messenger
Nitro or Adobe PDF Editors
Zoho Desk, Chat, Cliq
EDUCATION AND EXPERIENCE:
Minimum of a high school diploma or GED
Some college and/or previous customer service experience is helpful
Some knowledge of internet research is a plus
A minimum of 1-year experience working with customers is required
QUALIFIED CANDIDATES:
Please demonstrate your written communication skills by submitting a cover letter. Your cover letter should tell us a little about you and why you think you'd be a good fit for this position. Be yourself, be transparent and be amazing in your cover letter.
COMPENSATION: