Job Description
Main Purpose of Job : This is a key customer-facing role, reliably and respectfully representing the company, ensuring orders are properly fulfilled, committed to work safety, and passionate about satisfying clients. The Delivery Associate, as a field representative of the company, must be polite and prompt with a commitment to providing our clients with excellent experience, every time. The Delivery Associate - Driver drives a “Sprinter-type” vehicle with a Gross Vehicle Weight (GVW) under 10,000 pounds to deliver parcels up to 70 pounds, safely, and efficiently to designated locations within Queens and Brooklyn within a set timeframe.
Essential Job Functions:
- Enjoy driving and be passionate about customer service
- Must be able to operate and navigate a delivery van, GVWR 10,000 lbs. or less
- Ability to lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts up to 12 hours long
- Must have good vision, with or without reasonable accommodation, to see details at a distance and up close
- Capacity to frequently shift back and forth between two or more activities or sources of information for up to 12 hours per day
- Capability to quickly respond to changing traffic and weather conditions
- Must be able to concentrate on a task over a period of time without being distracted
- Ability to lift, push, pull, and move boxes up to 70 pounds each, with or without reasonable accommodation
- Capability to operate technology such as handheld devices, software programs, and navigation guides
- Skilled in time-management and communication via written, oral, and listening to understand and be understood
Role Responsibilities:
- Drive a delivery van to drop off Amazon packages to customers within our operating community
- Follow strict safety standards, on and off the road
- Interact with Amazon customers and the public in a professional and positive manner
- Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
- Load, sort, and prepare a delivery route to meet customer promise
- Inspect your Company vehicle a minimum of twice daily to ensure safe operation
- Ensure delivery vehicle is clean, fueled, and in good operating condition at all times
- Assist other Delivery Team Members in completing deliveries to exceed customer expectation
- May assist in training other team members
- Communicates with customers by phone or text to alert to delivery arrival
- Maintains communication with management to be informed of any change of delivery, route, or schedule
- Informs management of any obstructions to making safe, efficient deliveries on time
- Managing the daily work plan
- Abiding by all transportation laws and maintaining a safe driving record.
- Preparing reports and other documents relating to deliveries.
- Daily end of route de-brief and return of minimal undeliverable parcels
- Make safety a priority at all times
- Track and report working hours
- Adhere to company rules and regulations
- Other duties and responsibilities as assigned by management