Benefits:

Flexible schedule

The Seasonal Guest Services Associate provides exceptional frontline service in the Welcome Center and Garden Shop during ILUMINA. This position involves guest check-in, ticketing, membership sales, retail support, and general event assistance. Ideal candidates are friendly, reliable, and enjoy interacting with people in a fun, festive environment.

Responsibilities Guest Experience

• Greet and assist guests with a warm, professional attitude.

• Process admissions, event tickets, memberships, and retail sales accurately using POS and CRM systems.

• Provide information about ILUMINA, MBG events, and Garden memberships.

• Handle questions or concerns courteously, referring complex issues to a supervisor.

Retail & Operations

• Assist with stocking, organizing, and maintaining merchandise displays.

• Ensure the Welcome Center and Garden Shop remain clean, organized, and guest-ready.

• Monitor inventory and report restock needs.

• Support daily opening and closing procedures.

• Collaborate with staff and volunteers to create a positive team atmosphere.

Qualifications Education & Experience

• High school diploma or equivalent required.

• 1-3 years of experience in retail, hospitality, or customer service preferred.

• Experience in cultural, botanical, or nonprofit settings a plus.

Skills & Abilities

• Excellent communication and customer service skills.

• Comfortable working in a fast-paced, public-facing role.

• Able to stand for extended periods and work outdoors in Florida weather.

• Basic computer and cash-handling skills required.

• Bilingual (English/Spanish) helpful but not required

Please note: Work shifts are comprised of nights and holidays.