Job Description

At the Fairmont Scottsdale Princess, every guest interaction is an opportunity to create a lasting memory. As a Guest Services Coordinator, you will do more than welcome our guests to the resort– you will be an ambassador for your hotel, your city and our exceptional guest experience.

What you will be doing:

• Be the first impression of the hotel! Greet all incoming guests as they arrive to resort to help kick off their stay.
• Communicating directly with Guest Services on who is arriving at the resort to create a seamless arrival experience for the guest
• Proudly be an ambassador of the property and brand, promoting our facilities
• Be knowledgeable with the resort grounds in assisting guests with any information they may need as they arrive
• Consistently offer professional, friendly and engaging service
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Customer service experience is an asset
• Excellent communication skill and a professional presentation
• Strong interpersonal, organizational and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Being able to stand for long periods of time
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**