Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Job Title: Receptionist / Customer Service Representative Pay: $12–$15 per hour Schedule: Part-Time (Approx. 30 hours/week) Days: 4-5 days per week Availability Required: Weekends No nights Seasonal Position – Ends April 16, 2026 Immediate Start Required

Job Description: We are seeking a reliable and professional Receptionist / Customer Service Representative to join our team for the current tax season. This is a seasonal position ending on April 16, 2026, and is ideal for someone looking to gain hands-on office experience and learn the basics of tax preparation.

This role does not involve answering incoming calls. Instead, you will be making outgoing calls to clients and working closely with our call center to ensure clear communication and timely follow-ups.

Responsibilities Include:

Making outgoing calls to clients for follow-ups, information requests, and appointment-related communication

Communicating frequently with the call center to relay updates and client needs

Greeting clients in person in a professional and friendly manner

Scanning, filing, and organizing documents accurately

Assisting with basic administrative tasks and data entry

Using Google Workspace and Microsoft Office for daily tasks

Supporting the office team during busy periods

Learning and assisting with basic tax preparation processes (training provided)

Qualifications:

Previous receptionist, administrative, or customer service experience preferred

Comfortable making outgoing phone calls and communicating with clients

Proficient with Google Workspace (Gmail, Docs, Sheets) and Microsoft Office

Strong organizational skills and attention to detail

Professional communication skills

Ability to learn new systems and processes

Reliable, punctual, and able to start immediately

Must be available to work weekends

Benefits:

Continuous learning and hands-on experience in a tax office environment

Free tax return

Free identity protection

Consistent part-time schedule with no night shifts

Supportive and team-oriented work environment

Hours: Approximately 30 hours per week, spread across 4-5 days

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.