We are looking for a Technical Support Engineer to join our growing team in Austin, TX. You will have the unique opportunity to provide technical support for our open-data community members and enterprise clients alike. You understand that delivering truly exceptional technical support experiences to clients requires advanced product and technical acumen, and the commitment to bring that knowledge together with collaboration and strong interpersonal skills to guarantee a positive client experience every time.

Top "Must-Have" Skills for this job:

• 1+ year of professional experience in a Software/SaaS Customer Support Role

• 1+ year of experience with SQL (ability to construct complex SQL queries)

• Strong troubleshooting skills and ability to diagnose/solve complete technical issues

• Hands-on experience with Python, Shell Scripting, and APIs (or other programming languages)

• Excellent communication skills working directly with customers to resolve reported technical issues

• Detail-oriented and the ability to manage and prioritize multiple issues

• Ability to work Remotely as a part of a Hybrid on-site/remote team

Selling Points:

• Full Benefits (Medical, Dental, and Vision)

• Hybrid/Remote Opportunity

• Fun, Collaborative Work Environment

• Internal Growth Opportunities

• And much more!

*Schedule: Fulltime | Monday – Friday, 8-5pm CST, Hybrid/Remote Role