DESCRIPTION

This onsite role is an integral part of delivering on our mission’s promise for a delightful patient experience by using our proprietary technology stack. Your role is to provide operational leadership for our flagship clinic(s) and own their Profit & Loss and Net Promoter scores. To succeed in this role, you must have in-depth knowledge of healthcare regulations and medical terminologies.

You will be responsible for creating employee work schedules, monitoring budgets, maintaining records, and inventory, and ensuring compliance with state laws and regulations while providing direct supervision to our front desk team. Moreover, you will work closely with other teams (Operations, Provider Support, Care Coordinators, Telemedicine providers, Growth, and more) to ensure consummate quality patient care. The ideal candidate will be professional and courteous, with excellent written and verbal communication skills.

We offer the opportunity to work on a fast-paced team that is revolutionizing primary care with a focus on growth. This is a salaried position and it is not uncommon to have project-based work that extends beyond 40-hrs.

 WHAT YOU'LL DO: PATIENT EXPERIENCE

Develop and execute creative methods for delivering on the promise of our mission Of creating a delightful patient experience

Develop and ensure clinic staff adherence to service recovery standards

CLINIC MANAGEMENT

Innovate and retain detailed records of medical and office supplies inventory. Oversee inventory management to ensure system maintenance and efficiency.

Oversee mail delivery and distribution.

Address issues raised by providers, staff, patients, and other internal/external customers using LEAN and performance improvement principles; build a culture of trust and collective problem-solving

Recruit, hire, and coordinate the training of new staff members

Develop work schedules for all employees, maintain google calendar, and PTO schedule.

Manage staff by assigning and delegating tasks as needed

Develop protocols and procedures to improve staff productivity.

Act as a patient advocate for resolving patient care issues. Reduce conflict and increase patient satisfaction whenever possible through timely response to patient phone calls, chats, and tasks.

SPACE

Manage the physical space, including access, furniture, and signage

Maintain facility permits, certifications and registrations renewed and updated

Manage general safety, security, and maintenance of the entire clinic environment

Oversee the laboratory and ensure proper maintenance and compliance

FINANCE

Monitor the clinic’s budget and prepare accurate reports about your findings; keep records of all expenses and recommend techniques to reduce costs.

Champion medical billing result

Approve payroll

Organize tax forms

Negotiating insurance contracts and/or other contracted office needs (cleaning, painting, repairs).

Coordinate and develop relationships with providers and other healthcare professionals and/or specialists to ensure timely appropriate follow-up care for patients; identify ongoing systemic issues and propose solutions.

POLICY

Ensure all departments comply with the current healthcare laws and regulations

Monitor insurance company reimbursement, look for trends and attend network meetings to stay up to date on policy changes

WHAT YOU'LL BRING:

At least 2 years of people management or supervisory experience

2-5 years experience in a healthcare administration position or 2-5 years experience in retail, hotel, hospitality management

You excel at working both independently and within a team.

You embrace change and thrive in a fast-paced environment.

You are a master of asynchronous communication with patients and team members.

You have a passion for improving access to care and supporting the practice of evidence-based medicine.

Strong written, verbal, and interpersonal communication skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.

Thorough knowledge of the clinical and operational aspects of ambulatory care clinic practice management including medical terminology, patient care workflows, and processes, including practice management experience of at least 3 years.

Clinic management experience, with expertise in practice management (revenue cycle management), scheduling, customer-service methods, incident reporting, and information technology.

Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

Outstanding written and verbal communication skills.

Problem-solver with good time-management abilities.

Proven experience with administrative and accounting processes is a plus.

Must be able to supply proof of FDA approved COVID Vaccination

SCHEDULE

Must be able to work out of our clinic location in San Francisco daily, M-F, at least 8AM to 5PM PDT with occasional Saturday coverage.