Dedicated Support Technician

Sector 7 LLC

Dedicated Support Technician

Wixom, MI
Full Time
Paid
  • Responsibilities

    ****Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.

    Core Values

    Our ideal candidate possesses the following values:

    o Employees = #1: Employees are our number 1 priority

    o E=mc^2: What you do effects others

    o Be efficient: Inefficiency bankrupts morale & momentum

    o Grow upwards; Not downwards: Let's develop into our higher selves

    o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome

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    Role

    Dedicated Customer Support:

    o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 & Tier 2 support level

    o Work with other techs internally to support and escalate issues for customers

    o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers

    Internal Support:

    o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for internal personnel, requesting technical assistance

    o Must have great communication skills to ensure high levels of positive

    o Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients

    o Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps

    o Provide support as a scheduled, on-call technician during off hourso Responsible for daily reporting of tasks and to-do's within the company's project management platform

    o Display pride and professionalism in maintaining self appearance, company equipment and property

    o Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction