Job Description

JOB TITLE: Help Desk Specialist

LOCATION: Hurlburt Field, Florida

CLEARANCE LEVEL: Secret Clearance

SUMMARY

Are you an IT enthusiast looking to join an innovative and high-performance team? If so, we need you! SecuriGence is looking for an Entry-Level Help Desk Specialist to join our team of innovators. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. The ideal candidates will have a background in IT and is highly motivated, team-oriented, and will thrive on continuing our tradition of excellence in solving our customers' problems and helping them meet their mission needs. We offer a competitive salary, bonuses, PTO, tuition reimbursement, and more. If this sounds like a good fit, get in touch with us today.

DUTIES:

Responsibilities include:

• Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
• Provide local and remote Technical Support Services for end user support
• Maintain and return customers to normal IT Operations with the smallest possible impact
• Provide support for IT Solutions software and hardware service requests and incidents
• Resolve service desk tickets
• Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
• Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
• Works with clients over the phone to investigate issues and provide solutions
• Documents calls and resolutions to ensure continuity throughout the team
• Be able to rotate schedules if needed.

REQUIREMENTS:

• Active DoD Secret clearance

• CompTIA Security+ certification

• Customer Service experience

ABOUT

SecuriGence LLC (SG) is an agile, HUBZone Certified Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.

SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.