Job Description

Customer Service Contact Center Opportunity at Securian Financial.  Monday – Friday, Flexible Daytime Hours available and NO weekends.  We offer remote and hybrid work options. WE ALSO OFFER A $1,000.00 SIGN ON BONUS IF HIRED.

*Candidates must reside in Minnesota, North Dakota, Iowa, Wisconsin, Kansas, Missouri, and Georgia to be considered for remote work options. Occasional trips to office as needed.

Are you seeking a rewarding career with opportunity for advancement? We are eager for you to share your customer service experience with us in a Senior Contact Center Representative role. You will learn about the products Securian Financial offers and work with customers daily, delivering the Securian Brand!

Securian Financial, a Fortune 500 Company, has been in business for 140 years and has been named to the Great Place to Work list for the past 5 years!

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Provide timely responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards
• Assist customers with initiating a variety of insurance claims
• Explain and resolve complex claim, policy, or account information/issues to our customers and clients
• Cross-train into additional product line upon successful completion of primary training program

QUALIFICATIONS:

This position has technological requirements to work remotely. Must meet WIFI bandwidth and other technical requirements.

• Strong customer service mindset
• Excellent verbal and written communication skills
• Self-motivated and enjoy working in a busy call center environment
• Ability to empathize with customers
• Reliable, trustworthy, and maintains appropriate organizational confidentiality
• Ability to effectively manage high call volumes (approximately 50 - 75 calls per day)
• Ability to work quickly and accurately under pressure
• Strong computer skills with the ability to navigate multiple software applications and databases
• Possess effective time management skills

*SIGN-ON BONUS will be paid in increments; $500 after 3 months of tenure with Securian, and $500 after 6 months of tenure. Must meet performance standards and be employed to receive payment.

#LI-Remote

PHYSICAL JOB REQUIREMENTS:

New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for up to 6-8 hours per day
• Ability to utilize phone for approximately 6-8 hours per day
• Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

SECURIAN FINANCIAL has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com.

Company Description

Securian Financial’s work environment is one of collaboration, dedication and opportunity. We are consistently named a top workplace on a regional and national scale. Annual surveys of our associates show high degrees of confidence in our leaders, appreciation for meaningful work and opportunities for growth. Securian Financial’s values are strongly engrained in our corporate culture. Business integrity is at the core of everything we do, helping us make decisions every day that help provide millions of customers financial security for the long run. Our employees are proud to work for a company that has a history of taking care of its customers and putting their long-term interests first for more than 135 years.