POSITION SUMMARY
The Security Concierge supports the operations at Embraer's Jacksonville Campus at the Jacksonville International Airport. This role has an important Customer-facing responsibility to represent the brand during Customer, guests and regulator interactions and further supports the security department in duties outlined below.
This role is responsible for welcoming employees, regulators, customers, vendors and guests, answering and redirecting phone calls, badging employees, access control to the area of responsibility and enforcing overall security requirements. This Employee is expected to be customer oriented, respectful, friendly, always on time, and very organized. Coordination with and direction of the guard force is required as well as knowledge of access control systems and the ability to trouble shoot initial investigations.
JOB RESPONSIBLITIES
• Administrative Support: Prepare correspondence for security management, manage incoming mail, and support departmental documentation and workflow needs.
• Access Control & Surveillance: Oversee access control and CCTV systems, ensuring real-time monitoring, site security, and compliance with access protocols.
• Visitor Management System (VMS): Manage the VMS, including the screening and approval of flagged personnel. Manage visitor badging and provide Customers/Guests with Badges.
• Emergency Services Assistance: Provide on-site support for Emergency Services during incidents.
• Crisis Management Support: Support the CSO and GM with crisis preparation, response, and recovery activities, including logistical and operational tasks.
• Data Management: Enter, retrieve, and maintain sensitive data in designated security databases, ensuring accuracy and compliance.
• Non-U.S. Employee Visit Coordination: Collaborate with Legal and Mobility departments to facilitate non-U.S. employee visits, ensuring compliance with security and ITAR requirements.
• Training: Conduct access control and onboarding training for personnel, ensuring consistent practices and compliance with corporate security standards.
• Cost Management: Track and manage invoices associated with the security cost center, ensuring accurate financial reporting. SAP Focal point for purchasing of office supplies and payment of vendors.
• Third Party Engagement: Study briefing material to be prepared for the next day's activities; Greet third parties by name, direct them to the meeting room or to their focal point; Send emails to the guards with information on future guest arrival; Support with hosting internal events as needed; Keep track of vendors and ensure their activity is not conflicting with established security protocols or operational activities and possibly perform escorts.
• Monitor and guide local guard force with requirements as directed by CSO and PSS.
• Professional personal presentation and personal hygiene are of extreme importance
• Business Professional dress code
• Other duties as assigned
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
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Education:
• High School Degree completed required
• Bachelor's Degree preferred
Experience:
• Minimum of 3+ years demonstrated experience in a customer facing access control position.
• Previous Law Enforcement, Military or Security work highly desirable.
• Excellent oral and written communication skills.
• Strong knowledge Microsoft Office applications.
• Strong computer skills.
**Knowledge, Skills & Abilities: **
• Highly organized and detailed oriented
• Observant and aware
• Self-started able to work with minimal supervision
• Able to multitask and reprioritize. Handles pressure well
• Excellent people skills; respectful, pleasant, emotionally intelligent
• Excellent personal presentation; would adhere to dress code
• Ability to calmly work under pressure while maintaining professional demeanor
• Ability to be detail-oriented and resourceful in a customer focused environment
• Ability to anticipate Customers and guests' needs
• Bilingual language skills preferred but not required
• CPR certification or willingness to obtain.
Working Conditions / Environment / Special Requirements
• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations
• Employees will be subject to random drug and alcohol testing under FAA regulations
• Professional appearance and demeanor to support business needs
• Formal and Business Casual Attire required
• Availability for both traditional and non-traditional business hours
• I-9 completion
GENERAL COMMITMENT FOR ALL EMPLOYEES
• Commitment to company values and complies with department norms, policies, directives, and procedures
• Incorporates Lean and P3E processes and concepts into daily activities
• Strive for continuous improvement to processes and procedures
• Honor and protect confidential and proprietary documents and information
• Satisfies work schedule requirements
This position is subject to ITAR/EAR which requires U.S. person status, or the ability to obtain a DSP5. ITAR/EAR define U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. ‘Green Card Holder') Asylee, or Refugee.”
Embraer is an equal opportunity employer