Security Guard – RCSU / 23-Hour Stabilization Center

Position Summary The Security Guard supports safety and operations at a crisis stabilization facility by controlling access, monitoring the environment, assisting with intake flow, and supporting staff during non-clinical incidents. This is a non-clinical role and does not involve assessments, admission decisions, or therapeutic services.

Key Responsibilities

Safety & Access Control

Monitor and control entry and exit to the facility

Enforce visitor sign-in/sign-out and ID requirements

Monitor security cameras and conduct routine safety checks

Maintain a calm, professional front-of-house environment

Intake & Front Desk Support (Non-Clinical)

Greet walk-ins and ensure required sign-in procedures are followed

Request and collect photo ID and insurance cards (no eligibility determinations)

Secure personal belongings according to policy

Notify intake staff or leadership of arrivals and delays

De-Escalation & Incident Support

Use approved verbal de-escalation techniques

Support staff during agitation or conflict until clinical staff intervene

Follow escalation and chain-of-command procedures

Contact emergency services only as directed by protocol

Communication & Coordination

Answer and route incoming phone calls

Activate on-call staff as needed during evenings or after hours

Coordinate approved transportation for discharges or transfers when assigned

Documentation

Complete incident reports for safety issues, walk-ins, refusals, and escalations

Submit documentation before the end of shift

Qualifications

High school diploma or equivalent required

Prior security, healthcare, or behavioral health experience preferred

Strong communication and situational awareness skills

Ability to remain calm and professional in high-stress situations

Must pass required background and fingerprint checks