******Why Vagaro? ******At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What you'll Be Doing: The Security Operations Analyst (Support & Fraud Triage) supports Vagaro's Security team by triaging and investigating security-related escalations originating from Customer Support and Fraud. This role focuses on identifying common threats such as phishing, account takeover (ATO), suspicious account activity, and abuse patterns, and executing standardized containment actions using established playbooks.

This position strengthens Vagaro's ability to respond quickly and consistently to customer-impacting security concerns while ensuring that only well-documented, high-confidence issues are escalated to Engineering.

***** This role is based onsite in Pleasanton, CA Monday through Friday*

Compensation

• Base Annual Salary: $75000 - $90000
• Annual Bonus: Up to 10%

**
Your Impact:**

****Security Triage & Investigation

• Investigate and triage security-related escalations from Zendesk, Fraud team and Vulnerability Disclosure Program (VDP)
• Apply consistent severity classification and prioritization using established guidelines.
• Validate reported security concerns and determine appropriate next steps.

Threat Identification & Containment

• Identify and respond to phishing attempts, account takeover (ATO), credential stuffing indicators, suspicious automation, and abnormal account or payment behavior.
• Execute containment actions using approved runbooks (account restrictions, session resets, blocking indicators, customer guidance).
• Collect artifacts and escalate complex or high-risk threats to senior Security personnel.

Case Management & Documentation

• Maintain clear, thorough case documentation including evidence, actions taken, and final resolution.
• Track follow-ups to ensure timely closure and customer communication where required.
• Maintain audit-ready records for security review.

Escalation & Cross-Functional Coordination

• Escalate high-confidence issues to Engineering with clear reproduction steps and impact summaries.
• Collaborate with Fraud and Customer Support to clarify security signals and reduce duplicate escalations.
• Support senior analysts during active incidents.

Metrics & Process Improvement

• Track intake volume, resolution time, and recurring issue themes.
• Contribute to updates on runbooks, triage checklists, and response templates.
• Identify opportunities to improve detection quality and reduce repetitive workload.

**
What you Bring:**

****Required

• 1+ years of experience in Security Operations, Fraud Investigation, Technical Support, or a related field.

• Familiarity with phishing, account takeover (ATO), and common online fraud patterns.

• Experience working in ticketing systems (Zendesk or similar).

• Strong written documentation skills.

• Ability to analyze account activity and identify suspicious patterns.

• Detail-oriented with strong organizational skills.

• Ability to work in a fast-paced environment with shifting priorities.

Preferred

• Security+, CompTIA CySA+, GIAC or equivalent certification preferred.
• Preferred knowledge of common web attacks including OWASP Top 10 vulnerabilities.
• Experience in SaaS, fintech, or payments environments.
• Exposure to basic log analysis or security monitoring tools.
• Familiarity with incident response workflows.

Why You'll Love Working Here:

• **Attractive Compensation & Performance Bonuses: **Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at www.e-verify.gov

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.]