The Security Shift Lead is responsible for supervising security operations during assigned shifts to ensure the safety and security of people, property, and assets. This role provides on-site leadership to security officers, monitors surveillance systems, enforces policies and procedures, and serves as the primary point of contact for incidents during the shift.

Key Responsibilities:

• Lead, supervise, and support security officers during assigned shifts
• Ensure all security protocols, post orders, and procedures are followed
• Monitor and operate CCTV surveillance systems and security equipment
• Respond to incidents, alarms, and emergencies in a calm and professional manner
• Prepare and submit detailed incident reports, daily activity logs, and shift summaries
• Utilize Microsoft Office (Word, Excel, Outlook) for reporting, communication, and documentation
• Communicate effectively with management, clients, and local authorities when necessary
• Train and mentor security officers on procedures, equipment, and customer service standards
• Enforce access control policies and verify credentials as required
• Maintain accurate records and ensure confidentiality of sensitive information

Required Qualifications:

• High school diploma or equivalent
• Previous security experience required; supervisory or lead experience strongly preferred
• Familiarity with CCTV systems, access control systems, and alarm monitoring
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong attention to detail and report-writing skills
• Ability to stand, walk, and patrol for extended periods
• Must be reliable, punctual, and professional in appearance and demeanor

Preferred Qualifications:

• Valid security guard license
• CPR/First Aid certification
• Experience with incident management or emergency response procedures

Work Schedule

• Must be available to work assigned shifts, including nights, weekends, and holidays as needed