Job Description
Position Summary: As a Security Systems Support Engineer (DFW based), you will play a key role in ensuring that our clients' security and business-intelligence systems operate at peak efficiency. You will work across the full lifecycle of solutions—from design and deployment through ongoing support and maintenance—ensuring client satisfaction and system reliability.
Key Responsibilities:
- Provide technical support and troubleshooting for security systems (e.g., video surveillance, access control, AI-based analytics) and associated infrastructure.
- Collaborate in the design and presales engineering phase: assist in solution architecture, requirements gathering, and technical specification development.
- Participate in and lead the implementation and deployment of security systems: perform installations, configurations, integrations, and verify performance against client expectations.
- Manage maintenance activities: proactively monitor system health, apply updates, perform diagnostics, and escalate issues as needed to maintain optimal performance.
- Deliver training sessions to clients (and internal teams) so users can effectively operate the security systems; develop documentation and training materials.
- Uphold the company's "white-glove service" ethos: deliver superior customer service, respond to 24/7 support requests, maintain strong communication and documentation.
- Work closely with distribution and product teams to ensure seamless access to high-quality components and support logistics as required.
- Contribute to continuous improvement initiatives: identify opportunities to optimize system design, deployment processes, support workflows, and client use-cases.