Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Security

Location: The Americano / Tell Your Friends Department: Front of House Reports To: General Manager / Floor Managers Compensation: Hourly (based on experience)

Position Summary

We are seeking a professional, guest-focused Security Team Member to support both The Americano and Tell Your Friends. This role goes beyond traditional security—it is a highly visible, interactive position that helps shape the guest experience from arrival to departure.

Our Security team sets the tone at the door, maintains a safe and controlled environment, and ensures that every guest feels both welcomed and respected. The ideal candidate balances confidence and authority with approachability, hospitality, and strong situational awareness.

Key Responsibilities

Guest Experience & Door Presence

Greet guests upon arrival with professionalism and confidence

Manage entry flow, reservations, and guest expectations in coordination with Hosts

Maintain a strong, composed presence that reflects the brand and atmosphere

Provide clear, respectful communication when enforcing policies or managing wait times

Safety & Environment Control

Monitor guest behavior and maintain a safe, comfortable environment throughout the venue

Proactively identify and de-escalate situations before they become disruptive

Enforce house policies related to conduct, capacity, and safety standards

Conduct ID checks and support age verification when required

Team Collaboration

Work closely with Hosts, Managers, and Bar teams to maintain flow and awareness

Communicate clearly regarding guest concerns, VIP arrivals, or potential issues

Support management in handling sensitive situations with discretion and professionalism

Venue Awareness

Maintain awareness of crowd levels, pacing, and overall energy of the room

Assist with controlling entry during peak hours or high-volume nights

Support opening and closing procedures as needed

What We’re Looking For

Strong presence with the ability to lead through calm, confident communication

Guest-first mindset with a natural ability to engage professionally

High level of awareness, intuition, and decision-making under pressure

Ability to balance hospitality with firm enforcement of standards

Reliable, punctual, and team-oriented

Preferred Experience

Previous experience in security, hospitality, nightlife, or high-volume venues

Experience with ID verification and guest interaction at the door

Understanding of upscale or high-energy restaurant/bar environments