COMPANY STORY:

WHO WE ARE

Seek Now is creating and leveraging technology to revolutionize multiple property-related industries. Founded in 2012, our foundationally innovative mindset, combined with years of experience, has propelled us to sustained, accelerated growth. While we have the entrepreneurial spirit of a startup, we have the discernment and direction of the established mid-market company we are.

CATALYZING TECHNOLOGY

Our platform deploys a professional gig-economy workforce of Seekers to capture, translate, and transmit hi-definition data faster and more efficiently than ever before. Leveraging current and emerging capture technologies — machine learning, AI, AR/VR, autonomous flight, and more — we deliver detailed, property-specific, ground truth data verging on real-time.

SELF-MOTIVATED CULTURE

But our technology is only as good as our people, and our people are great. We are self-motivated high performers, challenging and supporting each other to grow while delivering for our customers. Our family-orientation balances our drive upwards and forwards. We serve all stakeholders with gratitude, whether they are teammates, vendors, customers, or community members.

VISION

The combination of our culture and technology allows us to deliver more consistent and detailed data, faster. This combination gives new insights that result in better financial outcomes, better customer experience, better industry standards and better opportunities for our people.

ESSENTIAL FUNCTIONS AND DUTIES:

• Tracks and reports on operational and service level metrics.
• Works closely with staff by providing Tier 1 Service Desk support.
• Identifies, recommends and implements improvement initiatives to streamline IT operations and workflow.
• Provides Tier 1 support, including on-call and Service Desk duties and escalation to Tier 2 support as necessary.
• Records incidents, problems and changes into the tracking system with clear and concise supporting documentation.
• Provides timely, accurate and creative solutions to user problems of moderate to complex nature.
• Performs basic system administration under the direction of department leadership.
• Perform other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to be a self-starter and learn quickly.
• Problem-solving and investigative skills.
• Excellent attention to detail and follow through.
• Analytical thinking and deductive reasoning.
• Ability to manage multiple priorities.
• Excellent customer service skills.
• Proficient experience using Outlook, Word, Excel and PowerPoint in a Windows operating system.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 1-2 years of Service Desk experience
• Experience in using Jira or other IT Ticket System
• Office 365/Windows based experience

WORK ENVIRONMENTS & PHYSICAL DEMANDS:

• Professional office environment
• Mostly sedentary role
• Must be able to lift files, open filing cabinets, and bend or stand.
• Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Mobile position: Must be able to walk, stand, carry and lift computer equipment up to 50% of the time.
• Use of hands: Continuous use of computer, telephonic and other electronic equipment.
• Required to lift PCs, monitors, printers and other personal computer hardware up to 100 pounds.

BENEFITS AND PERKS:

Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

EEO STATEMENT:

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

OTHER DUTIES DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.