Founded in 2012, Seek Now has become one of the fastest growing companies in both the insurance tech and real estate tech spaces by enabling a gig-economy (called our Seeker network) for property inspections and real estate digital twins. In industries generally not known for being "high-tech," we pride ourselves on creating solutions previously thought impossible while at the same time being in a unique position to influence the future of how these industries works entirely. We foster an engaging, collaborative environment across many engineering and development disciplines such as web, mobile, computer vision, machine learning, drones, immersive 360° Walkthroughs, and novel AR/VR experiences.

Essential Functions and Duties:

• Tracks and reports on operational and service level metrics.
• Works closely with staff by providing Tier 1 Service Desk support.
• Identifies, recommends and implements improvement initiatives to streamline IT operations and workflow.
• Provides Tier 1 support, including on-call and Service Desk duties and escalation to Tier 2 support as necessary.
• Records incidents, problems and changes into the tracking system with clear and concise supporting documentation.
• Provides timely, accurate and creative solutions to user problems of moderate to complex nature.
• Performs basic system administration under the direction of department leadership.
• Perform other duties and projects as assigned.

Knowledge, Skills, and Abilities:

• Ability to be a self-starter and learn quickly.
• Problem-solving and investigative skills.
• Excellent attention to detail and follow through.
• Analytical thinking and deductive reasoning.
• Ability to manage multiple priorities.
• Excellent customer service skills.
• Proficient experience using Outlook, Word, Excel and PowerPoint in a Windows operating system.

Education and Experience Requirements:

• 1-2 years of Service Desk experience
• Experience in using Zendesk or other IT Ticket System
• Office 365/Windows based experience

Work Environments & Physical Demands:

• Professional office environment
• Mostly sedentary role
• Must be able to lift files, open filing cabinets, and bend or stand.
• Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Mobile position: Must be able to walk, stand, carry and lift computer equipment up to 50% of the time.
• Use of hands: Continuous use of computer, telephonic and other electronic equipment.
• Required to lift PCs, monitors, printers and other personal computer hardware up to 100 pounds.

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Benefits and Perks:**

Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

EEO Statement:

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.