Job Description

ONBOARDING & RISK SPECIALIST

JOB SUMMARY:

The Onboarding & Risk Specialist is responsible for maintaining and handling all aspects of client onboarding and monitoring various reports for suspicious activity; including but not limited to onboarding eCommerce merchants, knowledge of KYC & AML Requirements, identifying discrepancies, grasping the concepts of e-commerce transactions. This position will involve liaising with clients and internal teams in Sales, Operations and Technical Support, external vendors, and Acquiring partner banks.

JOB RESPONSIBILITIES:

·         Assists Account Managers with collection of KYC documents for client Onboarding

·         Reviews applications for completeness, compliance with AML/KYC policy requirements

·         Reviews client websites for compliance, completeness, value proposition, and required disclosures

·         Ensures Merchants are onboarded in line with Company’s policies and procedures

·         Follow ups with internal and external parties when activities go beyond their expected duration

·         Conducts periodic internal review of accounts, and monitors changes to client data such as name or address

·         Evaluates client business models for soundness and fit for the Portfolio

·         Terminates clients when the relationship has ended

·         Provides feedback to continually improve the process

·         Reviews daily exception reports

·         Analyzes e-commerce transactions for potential fraud risk

·         Identifies emerging fraud patterns and escalates

·         Resolves daily fraud escalations from the customer service center

·         Perform other duties and projects as assigned

 QUALIFICATIONS:

·         Bachelor’s Degree

·         Experience with high risk e-commerce industry

·         2-3 years of experience in similar position

·         Excellent computer skills

·         Experience with using Microsoft based Software

·         SQL Server experience (a plus)

·         Ability to identify, escalate, and resolve problems/issues

·         Efficient time management skills and critical thinking

·         Proactive and goal-oriented self-starter

·         Extremely clear and concise written and verbal communication skills

·         Strong Onboarding, KYC, and AML knowledge and or desire to understand the process

·         Capacity to work independently with minimal direction

·         Ability to build rapport with others

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER