Job Description

CUSTOMER SERVICE REPRESENTATIVE

Seiler Instrument & Mfg. Co., Inc., is seeking a Customer Service Representative in our Geospatial Division.

THIS POSITION IS RESPONSIBLE FOR:

• Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.   
• Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests.  Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.
• Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.
• Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.
• Administrative duties which include generating customer orders within our CRM system.
• Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook, and be comfortable with other computer systems including the internet and database programs. Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact. 

Prior experience with the Survey and/or Construction industry is preferred but not required for this position. Experience in data entry and general administration is preferred.  Candidates must be detail oriented and possess excellent customer service, organizational and communication skills. Candidates must be able to move, lift and carry up to fifty pounds without assistance. 

This position requires a minimum of a high school diploma/GED with previous knowledge or experience in the survey and/or construction industry a plus.

Seiler Instrument offers a healthcare plan, life insurance, dental insurance, 401(k), profit sharing, and more!                                                                                                                      

Equal Opportunity Employer http://www.seilerinst.com/our-company/careers/ Please visit the above website for a detailed description and to view important disclosures regarding EEO and how to request an accommodation in applying for this position.

Company Description

Seiler Instrument is a manufacturer specializing in fire-control equipment and a distributor of the finest geospatial instruments and software, microscopes, and Zeiss planetaria. Our firm consists of several divisions including Manufacturing, Geospatial, Medical, and Planetarium. Seiler is an ISO 9001:2008 Registered Firm for all divisions except Geospatial & Design Solutions. Our Manufacturing Division manufactures optical instruments and components primarily for the U.S. Military. Seiler is the OEM for optical fire-control used on all U.S. Howitzer and Mortar systems. We are responsible for machining, assembly, and testing all optical fire-control system components. Seiler also specializes in refurbishing Howitzer optical fire-control equipment. Our Geospatial Division provides services to various industries: Survey, Architecture, Engineering, Design Build Construction, and Mapping GIS/GPS. We specialize in product sales, training, implementation, support, and rentals. We are the largest distributor in the United States for Trimble Navigation Ltd/Trimble® Mapping. We also have our Design Solution business division, which is an Autodesk® Gold Partner Reseller. Our Medical Division provides high quality optics and service to the medical and dental industry. Seiler offers a full line of medical microscope products including: Colposcopes, ENT, Audiology, Compound and Laboratory Microscopes, Multidisciplinary Surgery Microscopes and Surgical Loupes. We also offer a full line of Dental Microscopy products including Microscopes, Loupes, Loupe Lights, and Stools. Our Planetarium Division is the sole distributor of Zeiss Planetaria in the U.S. and Canada. Over 500 Zeiss Planetariums around the world testify to the success of Zeiss in providing the most realistic night sky possible and for surpassing simulation, educational and entertainment needs. We can assist with planning a new facility, replacing an old projector, or updating existing Zeiss equipment.