Job Description

We are looking for motivated individuals, willing to learn and have a can do attitude! If you enjoy working for a company culture that helps provide a work/life balance, this may be the position for you!

Employment: Full Time FLSA Status: Hourly Non-Exempt

Shift: Mon-Fri

Starting Hourly Rate: $20.00/hour (Depends on Experience) Sign On Bonus: $500.00

Job Summary:

The Customer Service/Inside Sales Representative position performs a variety of customer service and inside sales functions. This position answers customer calls, answers customer questions, researches Working with other internal departments, this position is required to fulfill customers’ requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Duties/Responsibilities:

· Respond to customer inquiries, provide quotes, and take customer orders

· Research through multiple sources when needed to determine the best solution for customer needs

· Resolve issues with delivery, pricing, quotes and customer related issues

· Support Outside Sales Representatives by providing quotes, following up with customers, and entering orders

· Build and maintain sustainable relationships of trust through open and proactive communication

· Record accurate, detailed information regarding all inquiries, comments and complaints, as well as actions taken

· Handle complaints and provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure an adequate resolution has been provided

· Set up and maintain customer information in company CDM

Required Skills/Abilities:

· Strong telephone, active listening, and customer service skills

· Strong research/problem-solving skills

· Strong Microsoft Office, Excel, CDM (Collaboration and Document Management) skills

· Excellent verbal and written communication skills

· Excellent time management, organizational skills and ability to work independently

· Epicor 21 (EP21) skills a plus

Education and Experience:

One or more years of work experience as an Customer Service Representative

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer Involves walking or standing for brief periods of time

Must be able to lift up to 10 pounds at a time and occasionally lifting or carrying files, ledgers, etc.

SemiTorr Group, Inc. dba McKenna Engineering & Equipment is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind. All employment decisions at SemiTorr Group, Inc. dba McKenna Engineering & Equipment are derived from business needs, position requirements, and individual qualifications, without regard to race, color, sex, religion, sexual orientation, national origin, belief, veteran, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SemiTorr Group, Inc. dba McKenna Engineering & Equipment makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Description

Leading the way in the exciting and rapidly growing field of High Purity, Sanitary and Industrial markets. With a commitment to quality services and quality careers, SemiTorr can be your most valuable connection.