Job Description
MUST HAVE CUSTOMER SERVICE EXPERIENCE!!!
The Customer Success Agent is a vital part of the Customer Service team, ensuring an effortless experience for our customers by being the main point of communication during the project life cycle. This person will perform a wide variety of administrative and communication duties including but not limited to coordinating with customers and colleagues to drive project completion in a timely manner producing a 5-Star experience for every customer interaction.
The ideal candidate will be conversationally articulate and computer literate with previous customer service experience. They will be a team player who is also comfortable taking charge of operational flow and advocating for the customer. They will be polished, professional and have strong organizational skills with the ability to perform multiple tasks simultaneously.
RESPONSIBILITIES
REQUIREMENTS
A minimum of 2 years of customer service experience
Exceptional written and verbal communication, time management and follow-up skills required
Ability to quickly develop positive rapport with customers via phone and email
High level of organization with the ability to prioritize and multitask
Intermediate skills in Microsoft Office – Word and Outlook
Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
Ability to follow through on assigned tasks and projects with minimal supervision
Experience working in the construction industry a plus
Experience with Salesforce or other CRM's a plus
High school diploma required
EMPLOYEE BENEFITS
Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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