Senior A/V Support Specialist – Onsite | Full-Time

Location: Uptown Dallas, TX
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $80-90K, DOE

Overview

A highly respected professional services firm is seeking a Senior Audio/Visual Support Specialist to support and oversee A/V systems at its Dallas headquarters. This role is fully onsite and responsible for the daily operation, maintenance, and troubleshooting of video conferencing systems, meeting room technology, and A/V hardware.

This position plays a critical client-facing role in delivering seamless, professional meeting experiences across departments and may occasionally require travel to regional office locations.

Key Responsibilities

• Operate and maintain A/V software and hardware to ensure reliability and performance across conference rooms and shared meeting spaces

• Launch, test, and monitor video conferencing sessions using platforms like Zoom, Microsoft Teams, and Webex

• Coordinate and initiate video meetings across multiple office locations, including internal and external participants

• Set up and support conference room tech (e.g., projectors, microphones, flat panel displays, control panels)

• Provide onsite support during live video events and meetings, including technical troubleshooting

• Perform preventive maintenance checks, system testing, and functionality reviews

• Record and upload internal training sessions to intranet systems or digital libraries

• Support in-office events requiring A/V setup (training sessions, town halls, receptions)

• Maintain an organized inventory of A/V gear, including upgrades and replacement cycles

• Create and update quick reference guides for end-user self-service and basic troubleshooting

• Collaborate with internal IT teams to ensure seamless network integration and issue resolution

• Liaise with third-party vendors for A/V repairs or event support when required

• Contribute to general IT support functions as needed (tier 1/tier 2)

Required Qualifications

• 2–4 years of experience in corporate, legal, or professional services environments supporting A/V systems

• Advanced knowledge of video conferencing platforms (Zoom, Teams, Webex)

• Hands-on experience with A/V control systems, projectors, microphones, and flat panel displays

• Working understanding of basic networking concepts related to A/V (IP, bandwidth, firewalls)

• Ability to troubleshoot under pressure and support high-visibility meetings with professionalism

• Strong customer service orientation, with clear communication and problem-solving skills

• Willingness to work occasional overtime or flexible hours to support events or critical meetings

Bonus Skills

• Familiarity with digital signage systems, event lighting, or room automation tools

• Previous experience recording and managing internal training content

• Exposure to IT service desks, asset management systems, or ticketing platforms

Location & Travel

• Role is 100% onsite in Uptown Dallas

• Occasional travel to satellite offices (within Texas and other U.S. cities) may be required

Why This Role?

• Be the go-to expert for all A/V and conferencing tech in a fast-paced, people-focused environment

• Work in a company that values professionalism, technical quality, and internal service excellence

• Join a collaborative IT team that appreciates proactive problem-solvers with a calm, client-friendly approach