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Senior Account Servicing Specialist

Learn more about HSBC
HSBC

HSBC

Senior Account Servicing Specialist

Depew, NY
Full Time
Paid
  • Responsibilities

    Job description

    Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

    The Senior Account Servicing Specialist role is responsible to support all aspects of the specific unit including servicing, problem resolution, quality, and risk management. Works with key stakeholders across the Bank supporting the WPB business to ensure activities of the unit are carried out in compliance with all regulations and operational guidelines. Responsible for maintaining exceptional customer service standards, and other duties as assigned.

    HERE’S WHAT YOU CAN EXPECT:

    • This position provides operational support in a variety of high priority functions within a Banking Operations environment. Responsible for a variety of functions including Account Maintenance (ex. Dormancy removal, OFAC handling for RBWM), Amend Customer Details (ex. Address Changes, Signature Capture), Account Closing (ex. CSEM, Customer initiated from Call Center), Customer Data Requests (ex. Requests for historical physical paper statement) and Third Party Requests (ex. Requests from Social Services for Verification of Deposit).

    • The Senior Account Servicing Specialist is responsible for maintaining the operational integrity of these functions, while working in a fast-paced changing environment, meeting Performance Level and Service Level Agreements, ensuring compliance with all internal and external guidelines, adherence to applicable regulations including Know Your Customer (KYC) and Bank Secrecy Act. This includes the development, documentation, and on-going maintenance of departmental procedures, ensuring compliance with organizational requirements and quality control.

    • In addition, this role provides internal and external customer / business unit support, and customer contact including investigations. This may require proficiency in dealing with internal customers including customer facing teams in Contact center, Wealth Centers and other operational teams and challenging / urgent situations.

    • This role is responsible for recognizing risks, identifying opportunities for process improvement, and working with management to implement best practice strategies. There is a requirement for conducting research to resolve issues and implement sustainable solutions. This requires taking ownership of assigned tasks, exhibiting strong decision-making skills, and exercising sound judgment.

    • Senior Account Servicing Specialist will participate as a member of project teams when initiatives impact processes or systems, assisting in preparation of Initial Requests and Business Requirement Documents, and participating in User Acceptance Testing.

    For this role, HSBC targets a fixed pay range between $44,400 and $66,600.

    The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

    At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

    Requirements

    Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    You’ll likely have the following qualifications to succeed in this role:

    • You’ll have experience with communications (verbal & written), organizational, analytical & transformation skills

    • You will have a Bachelor’s degree in business, accounting related field or equivalent. Proven resiliency with ability to respond to changing circumstances

    • You will bring your strong knowledge of assigned businesses, products, operations, systems, and full understanding of all applicable industry standards

    As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Industry
    Financial Services
  • About Us

    HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.