Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist is responsible for managing customer receivables, conducting collection outreach, and resolving issues related to overdue payments. This role requires strong customer service skills, attention to detail, and the ability to research and resolve account discrepancies. The position reports to the Accounts Receivable Manager.

Duties and Responsibilities

• Record and maintain accurate information regarding customer account status and collection efforts.
• Identify accounts that should be placed on hold for nonpayment or may require credit adjustments.
• Assist in resolving outstanding invoice issues and disputes on past-due accounts.
• Prepare reports on outstanding accounts and gather credit or reference information as needed.
• Respond promptly to customer inquiries and communicate with external resources when required.
• Initiate follow-up communications (calls, messages, or emails) to address unresolved issues.
• Collaborate with internal departments and sales teams regarding customer account matters.
• Support additional tasks or projects as needed based on department priorities.

Qualifications

Basic Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical program; OR 6–12 months of related experience/training; OR an equivalent combination of education and experience.
• 4–5 years of relevant accounts receivable or collections experience.
• Intermediate proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Basic understanding of accounting processes and principles.