JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor
The Opportunity
We’re hiring an Audience Support Specialist to help us bring credible product expertise into the social spaces where creators already connect, learn, and problem-solve together.
This is not a traditional community management or customer support position. It’s a hybrid role built for creators and creative professionals who have earned trust within their communities and want to apply that authority at scale.
As a team, we meet creators where they already are. We answer product questions in real time, clarify confusion before it spreads, and help customers move forward with confidence in Adobe Firefly. At the same time, we bring authentic creator perspective back into Adobe, shaping how product and support teams understand real-world workflows.
If helping the creative community navigate complex tools - while influencing how those tools evolve - sounds energizing, this role offers that opportunity.
What Makes This Role Different
Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them. They speak with clarity and credibility because their expertise is grounded in practice, not theory.
Enterprise community mechanics - governance, tone guardrails, intervention paths, and documentation standards - matter deeply to us. We provide coaching, playbooks, and clear frameworks so our specialists can build those muscles confidently. That structure is designed to amplify impact, not replace identity. We actively support continued creative practice and professional presence because that credibility strengthens the entire team.
In this role, we operate as both visible public product experts and trusted bridges between creators and Adobe.
What You’ll Do
What You Need to Succeed
We’re excited about candidates who bring deep experience creating with Adobe Firefly in real-world workflows and who maintain an active, credible presence within creator communities!
7+ years of experience in strong judgment in public conversations, comfort operating in fast-moving environments, and the ability to communicate clearly and empathetically are essential. Experience engaging publicly for a brand or product community is valuable, and an interest in developing enterprise community management skills will help you grow.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $94,100 -- $172,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $119,300 - $172,700
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .