Senior Business Analyst – Temporary - On‑Site Only

Pierce County Library System

The Senior Business Analyst provides onsite (no remote work) business analysis, process improvement, and systems support for Pierce County Library System. This role places strong emphasis on ServiceNow ITSM workflows and service catalog development , including optimizing processes, building automations, and creating dashboards that improve service delivery.

The position also supports the Microsoft 365 platform (Entra administration, Power Apps, Power Automate, SharePoint, and Power BI) and translates business needs into clear functional requirements, user stories, and acceptance criteria. The analyst applies data‑governance principles, ensures data quality, and coordinates projects to support efficient, user‑focused enterprise applications across PCLS.

Hiring Range: $88,858 - $103,043 annually; Pay Grade Range: $88,858 - $126,714 annually

Compensation

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status: Exempt

Position Status: Temporary - minimum 90 days

Hours Per Week: 40

Location: Administrative Center and Library

Schedule: Monday-Friday: 8:30am-5:00pm.

Final schedule may vary but work hours will generally occur between the hours below:

*Schedule is subject to change.

Union Status: Non-Represented (Temporary)

Candidate Submission Timelines:

TRANSFER Candidates: Transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the SharePoint Transfer Process Overview.

EXTERNAL and INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

Submissions after the Closure Date below will not be considered :

INTERNAL and EXTERNAL Closure date: Friday, May 15, 2026 at 5:00pm

Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process. More information about Veteran’s Preference, such as the difference in percentage, can be found here and here. If you need more information please contact us at: HR@pcls.us

Position Summary:

Highest levels of responsibility to identify, plan, coordinate and implement all necessary Business Analysis Services for broad program areas and complex business processes. Responsible for establishing best practices and toolkits for the Business Analysis Services. Leads others in developing skills and adopting processes through coaching, mentoring, partnering and hands-on training opportunities. Collaborates with customers, end-users and technology staff in delivery of applications and services.

Business Analysis Services include expertise and the ability to lead the following activities; facilitation, project management, agile leadership, research analysis, business process analysis, usability testing, process improvement/lean facilitation, requirements analysis and management, organizational change management, implementation coordination, usability analysis, testing, training, user acceptance coordination and post implementation support.

Supervisory Relationships:

Reports to a manager in the IT Department; no supervisory responsibility is exercised.

Essential Functions:

Class specifications are intended to provide a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

• Ensures and facilitates the delivery of high-quality, customer-focused services.
• Independently performs expert and specialized analysis for the PCLS applications and websites.
• Establish PCLS best practices, business processes and toolkits to support Business Analysis activities.
• Lead the adoption of Business Analysis activities by actively coaching, mentoring and training other analysts.
• Liaison between PCLS departments and technical teams in eliciting, translating, documenting and managing business and technical requirements.
• Facilitates, creates and maintains documentation that supports the Business Analysis Services activities such as, but not limited to: context diagrams, value stream maps, business process flows, solution requirements specifications, use cases, user stories, prototypes, recommendation document, charter development, data source to target map, design documentation, user acceptance criteria, user acceptance test plan, and vendor demonstration scenarios.
• Makes recommendations to upper level management and stakeholders about how to best solve their business need/issue/opportunity to include options, risks and impact to the systems and business processes.
• Assists business partners in identifying the need for new policies and procedures to support their new business needs and technology solutions.
• Participates in technology solution procurements including enterprise-level. Lead business analysis activities and collaborate with the contracts lead and business partners throughout the process. Participate in vendor proposal reviews and evaluations, and vendor demonstrations. Partner with and support business, technical team, and successful vendor through the configuration and implementation of selected solutions.
• Ensures Systems Analysts are included in project activities and understand new business & system processes. Partner with them as they document test cases and test scripts. Review their test plans and ensure seamless experience for technology teams and customers during testing phase. Assist with testing when needed.
• Plans and coordinates information technology projects; serves as Project Manager or Team Lead and directs the work of project team members.
• Coordinates/leads User Acceptance Testing (UAT). Review and/or develop UAT test plans and scripts, and/or perform UAT.
• Leads organization change management activities to ensure end-users are aware of and prepared to receive the new technology. Partner with customers and the Systems Analysts team to assess and plan customer readiness needs. Coordinate with Customer Experience Team and Staff Experience Trainer in assessing, developing and implementing end-user education training plan, user manuals, and other user support documentation.
• Coordinates applications/system training activities.
• Prepares for project transition to Maintenance & Operations mode by participating in developing the transition from project to operations plan. Coordinate with System Operations, Network Operations, Desktop Support, Applications Team and IT Help Desk to ensure they have what they need (documentation, training, m/o plan) to support the technology solution.
• Participates on IT department initiatives either as a lead, contributor, reviewer and/or approver.

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Required Knowledge of:

• Business analysis principles, practices, and methods.
• Information technology/web operations, programs, and services.
• Current trends and developments in the field of user experience and customer service,
• Project management principles, practices, and methods.
• Understand system interfaces, application architecture, data integration, networks, operating system, COTS (Commercial Off the Shelf), SaaS (Software as a Service), system inputs and outputs as well as technology structures including network and database
• Understand the complexities of the applications, their dependencies and interactions
• Computers and windows-based software.

Required skill in:

• Expert collaboration skills.
• Communicating in a clear, concise and effective manner, verbal and written
• Facilitating the delivery of high quality, customer focused services to customers.
• Critical thinking and problem solving in meeting the needs of the customer
• Researching, analyzing, and determining appropriate options and implementing solutions.

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Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field,, and
• Five years of IT experience consulting, analyzing, designing, programming and /or maintaining computer software applications. At least three years of direct experience in performing business analysis functions; OR
• Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

Licenses, Certifications, and Special Requirements:

• Must pass local police and Washington State Adult/Child Abuse records check prior to hire.
• The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice.

Working Environment and Physical Requirements:

• Work is performed in a standard office environment, as well as a library environment and involves regular contact with the public.
• Subject to sitting for extended periods of time, standing, walking, bending, reaching, climbing ladders/stepstools, and occasional lifting of objects weighing 10-15 pounds.

Benefits:

• Sick Leave, Holiday leave
• Employee Assistance Program

Required Skills

Required Experience

Requirements

• Ability to work a retail schedule that includes nights, weekends and holidays.
• Interior design or sales experience/knowledge a plus but not required.
• Physically able to be on your feet and move throughout our showrooms over an 8-12 hour work day.
• Ability to maintain emotional composure in a professional business setting with customers, peers and management.
• Strong work ethic and dependability a must
• General computer proficiency
• Professional dress required

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work performed in a store environment. This role routinely uses standard office equipment, such as computers, phones, photocopies and fax machines. Use of personal cell phone for customer contact and follow up and personal computer tablet for room sketching. Regularly required to view, see, manipulate and handle product to demonstrate to customers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee continuously walks or stands on the store’s showroom floor. Stands for extended periods of time. The employee frequently is required to use hands to finger, handle or feel, reach with hands and arms and required to lift and carry small items up to 30 pounds, such as lamps, etc