Benefits:

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Senior Customer Service Representative

DTF Virginia – Hampton, VA (In-Person)

DTF Virginia is hiring a professional, detail-oriented Customer Service Representative to join our team in Hampton, VA.

This is not an entry-level role. We’re looking for someone who communicates clearly, stays composed under pressure, and understands the importance of accuracy in a fast-paced production environment.

Monday–Friday 9:00 AM – 5:00 PM

Pay

$15.50/hour during training

Weekly pay

90-day probationary period

Pay reviewed at 90 days based on performance and fit

What You’ll Do

Assist customers in person, by phone, and via email

Provide clear, accurate, and professional communication

Guide customers with:

Print sizing and garment measurements

Artwork readiness for DTF printing

Product selection and expectations

Review artwork for basic print readiness

Communicate with the production team using Outlook and Teams

Ensure order accuracy before production

Handle customer concerns professionally and calmly

What We’re Looking For

Strong communication skills (written and verbal)

High attention to detail

Professionalism and emotional maturity

Ability to accept feedback and follow direction

Ability to multitask in a fast-paced environment

Technical Skills

Microsoft Word

Microsoft Office (basic Excel/file handling)

Microsoft Outlook

Microsoft Teams

Basic Adobe Photoshop familiarity

Bilingual (English/Spanish) is a plus

Important Requirements

Must be able to work in person in Hampton, VA

Must be available Monday–Friday, 9:00 AM – 5:00 PM

Must not be a current customer of DTF Virginia or closely associated with one

Must be willing to sign confidentiality and restrictive covenant agreements

About Us

DTF Virginia is a customer-service-driven apparel printing company specializing in DTF, UV DTF, and sublimation transfers. Our customers rely on us for quality, accuracy, and communication — and our customer service team plays a critical role in protecting that standard.