This role can be based anywhere in the United States.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio. ****

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $120,000 to $150,000 USD.

Principal/Essential Duties and Responsibilities

• Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
• Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
• Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
• Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
• Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
• Partners with the Global Sales team when required.

Required Skills

The successful candidate will have the ability to:-

· Manage a high volume and complex Client portfolio.

· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition

· Create complex reports, detailed business communications, policies, process and procedures.

· Give effective presentations to management and large groups

· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.

· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.

Required Experience

· Bachelor’s degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.

· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.

COMPENSATION AND BENEFITS

As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $120,000 to $150,00 USD.

At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well-earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

**Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet **

The successful candidate will have the ability to:-

· Manage a high volume and complex Client portfolio.

· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition

· Create complex reports, detailed business communications, policies, process and procedures.

· Give effective presentations to management and large groups

· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.

· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.