Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Leaky’s Plumbing & HVAC is growing, and we’re looking for an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.
This is not an entry-level job.
We need someone who has already worked in a home services office and understands how dispatch affects the whole day:
The customer
The technician
The schedule
The drive time
The job type
The profit of the job
We believe in “dispatching for dollars.” That means getting the right technician to the right call at the right time, reducing wasted drive time, filling gaps in the schedule, and helping our techs run efficient, profitable calls.
All applications are confidential.
What You’ll Do
Manage the daily plumbing and HVAC service schedule
Dispatch technicians based on:
Skill level
Location
Urgency
Job type
Opportunity
Keep technicians moving efficiently throughout the day
Adjust the schedule when jobs run long, cancel, or change
Fill schedule gaps and help keep the board full
Communicate clearly with customers, technicians, and managers
Coordinate return visits, parts, estimates, and follow-up work
Keep ServiceTitan updated with accurate customer and job information
Classify calls correctly so the right tech is sent to the right job
Help set clear payment and service expectations with customers
Stay calm and in control when the day gets busy
What We’re Looking For
Prior dispatching or scheduling experience in a home services company is required
Plumbing or HVAC office experience is strongly preferred
Experience dispatching technicians for efficient, profitable service calls
ServiceTitan experience strongly preferred (this is what we currently use)
Housecall Pro, Jobber, FieldEdge, or similar software experience is also helpful
Strong communication and organization skills
Able to make quick decisions during a busy service day
Comfortable holding the schedule together when things change
Highly organized and a little bit of a control freak in the best way
This role is a good fit for someone who knows dispatch is not just answering phones and filling boxes on a calendar.
A great dispatcher helps the whole company make money by keeping technicians productive, reducing wasted time, and making sure customers are taken care of.
What’s in It for You
Competitive pay
Benefits
401(k)
Paid time off
Stable, growing local
company
Schedule
Monday–Friday
Full-time
40–44 hours per week