Senior End User Technical Support Analyst

MATRIX SYSTEMS & TECHNOLOGIES INC

Senior End User Technical Support Analyst

Baton Rouge, LA
Full Time
Paid
  • Responsibilities

    Benefits:

    Health insurance

    Paid time off

    Training & development

    *** Note: This position is on-site in Baton Rouge, LA**

    Experience and expertise in the following areas are mandatory:

    Active Directory Domain Services, Group Policy Management

    Windows Imaging and Driver Management

    User Profile analysis and migration

    Experience and expertise in the following areas are desirable:

    Advanced troubleshooting with basic hardware and software components

    Network experience with many different layer 2 manufactured devices

    Windows Deployment Services

    Desktop and Mobile Device imaging and user transition

    Data analysis, Application Rationalization, and migration

    Third party software to be migrated and handled on a case-by-case basis

    Sierra Wireless and/or Cradle Point management experience

    License Plate Reader software

    CAD (Computer Aided Dispatch) Software

    The scope of the proposed services will include the following:

    Microsoft Hyper=V Management

    Microsoft Windows Server Operating Systems (to include Active Directory Domain Services)

    Cisco Nexus Infrastructure Management

    CrowdStrike Endpoint Protection Deployment

    Tanium Endpoint Management Deployment

    Microsoft Exchange and/or 0365 GCC Tenant migration and management