Senior Enterprise Monitoring and Event Management Engineer

M

Manifest Solutions

Senior Enterprise Monitoring and Event Management Engineer

Columbus, OH
Full Time
Paid
  • Responsibilities

    Manifest Solutions is currently seeking a Senior Enterprise Monitoring and Event Management Engineer.

    • Design, develop, and maintain enterprise event management and correlation solutions.
    • Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.
    • Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
    • Design enterprise event reduction and noise suppression strategies.
    • Identify opportunities to automate operational monitoring processes.

    Platform and Administrative Support

    • Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.
    • Maintain platform health, availability, performance, and resiliency.
    • Perform platform upgrades, patching, capacity planning, and lifecycle management.
    • Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.
    • Provide Level 3 support for enterprise monitoring and event management solutions.

    Monitoring Architecture

    • Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.
    • Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.
    • Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.
    • Improve service visibility and operational readiness across enterprise environments.

    ServiceNow Integration

    • Design and support integrations between monitoring platforms and ServiceNow.
    • Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.
    • Support Event Management and AIOps initiatives within ServiceNow.
    • Integrate monitoring tools with CMDB and service mapping solutions.

    Integration Engineering

    • Develop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs.
    • Integrate monitoring platforms with infrastructure, application, database, and cloud environments.
    • Support enterprise onboarding activities for new monitoring sources and technologies.

    Automation & Continuous Improvement

    • Develop event-driven automation and remediation workflows.
    • Create self-healing and closed-loop operational automation capabilities.
    • Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms.
    • Drive monitoring modernization initiatives and platform improvements.

    Production Operations Support

    • Participate in on-call rotation and critical incident response activities.
    • Support enterprise monitoring platforms that provide critical operational visibility to IT and business stakeholders.
    • Analyze monitoring failures and implement corrective actions.
    • Serve as a technical escalation point for monitoring and integration-related incidents.

    Governance, Risk & Compliance

    • Support monitoring solutions that are subject to SOX, audit, and compliance requirements.
    • Maintain documentation, runbooks, operational procedures, and technical standards.
    • Participate in audit activities and evidence collection when required.
    • Ensure monitoring solutions align with cybersecurity and operational standards.

    Leadership & Soft Skills

    • Strong customer service and stakeholder management skills
    • Exceptional troubleshooting and analytical abilities
    • Ability to communicate effectively with technical and non-technical audiences
    • Ability to prioritize multiple projects and operational demands
    • Self-directed and highly accountable
    • Strong collaboration skills across infrastructure, security, cloud, and application teams
    • Ability to lead technical initiatives and mentor junior engineers
    • Strategic mindset with the ability to align monitoring capabilities with business outcomes

    Required

    • 5+ years supporting enterprise monitoring or event management platforms
    • IBM Netcool NOI / OMNIbus experience (or closely related enterprise event management platform)
    • Linux administration and troubleshooting
    • Scripting (Shell, Python, Perl)
    • SNMP, Syslog, REST integrations
    • ServiceNow integration experience
    • Event correlation, suppression, and automation
    • Enterprise production support/on-call experience

    Preferred

    • Dynatrace
    • Splunk
    • SolarWinds
    • Utility industry experience
    • SOX-regulated environment
    • VMware
    • Oracle
    • Ansible
    • ServiceNow ITOM