Objective: To assist in the coordination of caregiver schedules and ensure client’s needs are fulfilled. This is an hourly position.

Primary Responsibilities (including, but not limited to):

· Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case

· Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day

· Track and record in ClearCare all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Owners and Director of Operations on a regular basis.

· Accept after hours duty averaging two weeks per month as directed by the Owner on a pre-determined (scheduled) basis.

· May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in ClearCare.

· Audits schedules and actual hours worked on a regular basis to ensure hours match scheduled hours and adjusts accordingly.

Qualifications:

· Minimum of one year in a staffing/recruiting position

· Professional experience in the field of customer service

· Knowledge of general healthcare staffing requirements

· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

· Must have experience using telephones with multiple lines, to text, and communicate to staff via ClearCare. Ability to multi-task on several calls and maintain professionalism and patience with a fast paced environment

· Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Offering competitive pay, benefits and the ability to work with the first homecare company in the United States to be awarded A GREAT PLACE TO WORK.

Check us out at: https://www.seniorhelpers.com/sc/charleston